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Blue and orange led blink on Bamboo Spark. Transfer is failing :-( HELP??

Posted: Wed 7. Jun 2017, 15:00
by AndreasL
My Bamboo Spark isn't able to transfer my work.
I've tried some things, but the only thing the app says is: "Transfer failed"
The led indicators are blinking blue and orange. At first I thought the memory was ful, so I made a back-up just in case and then cleared the memory.
I can't make any new notes either. I charged the battery; the orange led is solid when the device is connected to the usb cable. I'm not sure if the battery is charged to 100%, but I've tried different cables and nothing changes.

When it's ON, the led lights just keep on blinking....I have no idea what to do :-(

Re: Blue and orange led blink on Bamboo Spark. Transfer is failing :-( HELP??

Posted: Thu 8. Jun 2017, 07:29
by wacom1
Can you pair it with your mobile device ? That might provide more info. Otherwise it sounds like a hardware issue and you should contact our support for repair options in your region.

Re: Blue and orange led blink on Bamboo Spark. Transfer is failing :-( HELP??

Posted: Thu 8. Jun 2017, 08:09
by AndreasL
Hi, yes, I can pair it with my phone and with my Asus Zenpad. The Inkspace app sees it and I can follow the procedure. After that it says I can take my first note. But nothing else is possible and when I press the round button to transfer the app just says: "Transfer failed" and that's it.
It keeps on blinking blue and orange.

Isn't there a reset method (some kind of sequence maybe) I can try?

I contacted Wacom Support as well, but right now I can't find my serial number.

Re: Blue and orange led blink on Bamboo Spark. Transfer is failing :-( HELP??

Posted: Fri 9. Jun 2017, 06:21
by AndreasL
I received instructions from Wacom Support to reset the internal memory and it worked!

Re: Blue and orange led blink on Bamboo Spark. Transfer is failing :-( HELP??

Posted: Sat 16. Sep 2017, 11:30
by CathrineNickole
Never had a single problem with it in the 1 month of owning it my gf.