Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Connection could not be established

Bamboo Spark, Bamboo Slate, Bamboo Folio
Posts: 2
Joined: Sun 20. Aug 2017, 16:08

Connection could not be established

Postby ThomasBail » Sun 20. Aug 2017, 16:11

Last week i got my Bamboo Folio and it worked so far verry well. But suddenly i cannot get any connection between the folio and my andriod phone. Resetting the inkscape app does not help. Unfortunatley the coupling process does not work. i never get the blue blinking LED. Is ist possible to make a hardware reset?


Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Connection could not be established

Postby wacom1 » Mon 21. Aug 2017, 08:04

If the unit is charging and the green LED coming on, but never starts searching for Bluetooth, something on hardware site is not ok. You can try the reset hole besides the power connector, but then loose all data. If no success contact Wacom technical support in your region.

Posts: 2
Joined: Sun 20. Aug 2017, 16:08

Re: Connection could not be established

Postby ThomasBail » Mon 21. Aug 2017, 12:48

Thanks for the info. So the device is broken after one week. I will contact the local support.


Posts: 3
Joined: Mon 20. Nov 2017, 20:10

Re: Connection could not be established

Postby marucs » Mon 20. Nov 2017, 20:54

Hi Thomas,
I seem to be having the same problem after trying to pair it with a new smartphone. It was working perfectly before. Did you manage to solve the problem and if so it would be kind of you to tell me how it was solved or if someone from wacom can guide me on this. Thank you.

Posts: 4
Joined: Thu 14. Dec 2017, 07:23

Re: Connection could not be established

Postby jonathany70 » Fri 19. Jan 2018, 12:36

This sounds like my issue I had (but after 1 year) - required a replacement device. Wacom support have heard of a few cases like this. I found contacting them via the Chat better than the phone. First get a CASE number , then an RMA number / email

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