New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Connection could not be established

Bamboo Spark, Bamboo Slate, Bamboo Folio
ThomasBail
Posts: 2
Joined: Sun 20. Aug 2017, 16:08

Connection could not be established

Postby ThomasBail » Sun 20. Aug 2017, 16:11

Last week i got my Bamboo Folio and it worked so far verry well. But suddenly i cannot get any connection between the folio and my andriod phone. Resetting the inkscape app does not help. Unfortunatley the coupling process does not work. i never get the blue blinking LED. Is ist possible to make a hardware reset?

Thomas

wacom1
Posts: 577
Joined: Tue 29. Nov 2016, 09:46

Re: Connection could not be established

Postby wacom1 » Mon 21. Aug 2017, 08:04

If the unit is charging and the green LED coming on, but never starts searching for Bluetooth, something on hardware site is not ok. You can try the reset hole besides the power connector, but then loose all data. If no success contact Wacom technical support in your region.

ThomasBail
Posts: 2
Joined: Sun 20. Aug 2017, 16:08

Re: Connection could not be established

Postby ThomasBail » Mon 21. Aug 2017, 12:48

Thanks for the info. So the device is broken after one week. I will contact the local support.

Thomas

marucs
Posts: 3
Joined: Mon 20. Nov 2017, 20:10

Re: Connection could not be established

Postby marucs » Mon 20. Nov 2017, 20:54

Hi Thomas,
I seem to be having the same problem after trying to pair it with a new smartphone. It was working perfectly before. Did you manage to solve the problem and if so it would be kind of you to tell me how it was solved or if someone from wacom can guide me on this. Thank you.


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