Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:

Why is the cursor on Windows a white dot or crosshairs?

Mac OS 10.15 Catalina Beta:

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Full compatibility with Windows

Bamboo Spark, Bamboo Slate, Bamboo Folio
Posts: 3
Joined: Mon 11. Mar 2019, 23:56

Re: Full compatibility with Windows

Postby urs84arctos » Wed 20. Mar 2019, 23:34

Ok, you're saying that you've created a device that wasn't meant to run on previous versions of Windows, while barely managing to figure out how it will work on 10, which was released in 2015? The thing that's weird is that I write this on an Asus Vivotab Note 8 which has Windows 8.1 and is running the similar type of Wacom EMR stylus tech as the Slate, perhaps with similar drivers. (Btw, the quality of that tablet is so good that I had to replace the stylus connection cable so that the damn thing could barely work... with now drivers crashing after a certain amount of time spent drawing. I'm guessing that's what ASUS calls "persistent perfection" :/). Is it really not possible to solve this issue or has Microsoft forbidden any further support for it's previous OS versions? I am reading on some forums that the upgrade to Windows 10 on this tablet is a nightmare and that reverting to 8.1 afterwards is even worse. So, you sense how reluctant I may be to try upgrading and go though another couple of months of driver issues and stylus failures. (hint: very reluctant!) Once again, I kindly ask if you could possibly find some kind of further information related to this problem. Could you inform someone in your company who has worked specifically on EMR technology or Inkspace connectivity? What about even some kind of a stable workaround, like Android OS emulation with installed Inkspace? Would that work? How? Thank you for your time reading this and, I hope, resolving the problem.

Posts: 722
Joined: Tue 8. Aug 2017, 14:35

Re: Full compatibility with Windows

Postby wacom5 » Thu 21. Mar 2019, 13:24

The device was never envisioned to be used with desktop or laptop computers. The ideal use scenario was always to have it being an accessory for your mobile device - smartphone or tablet. Due to popular demand and request from many users, we tried to implement this in a full built operating system but it was not as simple since this was not considered from the product conception. We managed to make it work with Windows 10 and Mac OSx but we will not be able to make it work on Windows 8.1.
As for Android emulation, we have no means to test or support this workaround.

Posts: 1
Joined: Wed 3. Apr 2019, 14:56

Re: Full compatibility with Windows

Postby cyrano70 » Wed 3. Apr 2019, 15:03

wacom5 wrote:PDF not being available seems to be a temporary issue. I have reported this to the team.
Unfortunately, for the extra Vector format SVG, you will need to be connected to the cloud.

good morning, I am a new user, there is some news on the export of drawings in pdf ? thanks in advance

Posts: 722
Joined: Tue 8. Aug 2017, 14:35

Re: Full compatibility with Windows

Postby wacom5 » Thu 4. Apr 2019, 07:51

No news. Perhaps in a future release. For now you can export as pdf from the Inkspace portal - https://inkspace.wacom.com

Return to “Smartpads”