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Bamboo INK - stuck toggled windows key

Bamboo Stylus (all flavors), Fineline, Intuos Creative Stylus,
charliebarter
Posts: 1
Joined: Mon 19. Mar 2018, 06:32

Bamboo INK - stuck toggled windows key

Postby charliebarter » Mon 19. Mar 2018, 07:28

I just got a bamboo INK for my surface pro.
Unfortunately whenever I press the top button it triggers the windows key to be pressed and stay on. (I can see this by watching the on screen keyboard OSK.exe) With the surface pen the windows key is clicked on then goes off on its own but with the Bamboo it stays on.
This means if i then press tab or d or anything else that normal works with the windows key as a shortcut that shortcut is activated. I.e if i then type a "D" I go to desktop.
This triggered windows key is also obvious because I see "win" by the cursor.
It doesn't go away until I click the windows key on the physical keyboard itself.
Pressing the button in the INK again doesn't turn it off.
Also I cannot click the windows key on the on screen keyboard (OSK.exe), only the physical one oddly. The onscreen one is highlighted, but not clickable.

wacom4
Posts: 149
Joined: Tue 29. Nov 2016, 09:49

Re: Bamboo INK - stuck toggled windows key

Postby wacom4 » Thu 22. Mar 2018, 15:54

What happens when you assign any other key to the top button?
Same?
Or different?

Do you use the default driver or did you download the driver from http://www.wacom.com/support/product-support/drivers?

Thanks!

Kai

Cullub
Posts: 2
Joined: Sat 27. Oct 2018, 16:50

Re: Bamboo INK - stuck toggled windows key

Postby Cullub » Sat 27. Oct 2018, 16:52

Kai,

I'm having the exact same problem. It occurs with both the default drivers and the latest drivers from the link you show (Oct '18). Any ideas?

Cullub

wacom5
Posts: 569
Joined: Tue 8. Aug 2017, 14:35

Re: Bamboo INK - stuck toggled windows key

Postby wacom5 » Mon 29. Oct 2018, 11:16

The issue has been reported to our driver team. They are working on it with Microsoft.

vaaron97
Posts: 1
Joined: Sun 2. Dec 2018, 01:09

Re: Bamboo INK - stuck toggled windows key

Postby vaaron97 » Fri 4. Jan 2019, 05:40

I have had this issue for months! I have been sending emails back and forth with the Wacom support group. The ask the same questions and give the same (incorrect) suggestions to resolve it, and forget what the symptoms of the problem are. I spend the whole time writing emails reexplaining what they already know. They won’t look in email thread from the last communication before they make assumptions and prescribe remedies. They don’t do their homework. It is very frustrating.
The pen is advertised as “optimized for windows ink.” The Microsoft surface brand pen works fine. They keep suggesting it is not an issue with their pen, claiming that their device uses Microsoft protocols to execute all of the button functionality. Well, Wacom, I have a revelation for you: if that was true, either your pen would work fine, or the Microsoft pen would have the same issue of locking the windows button.
Let this be a lesson for anyone who thinks a wacom stylus is a good idea. Spend the few extra bucks and get the Microsoft pen. It is optimized for windows ink, while the Wacom ink stylus is just a $60 black turd. Don’t buy.

wacom5
Posts: 569
Joined: Tue 8. Aug 2017, 14:35

Re: Bamboo INK - stuck toggled windows key

Postby wacom5 » Fri 4. Jan 2019, 08:52

Sorry for your less positive experience. Unfortunately the support team cannot help in this case as there is no known workaround. Please don't blame them fro trying. The driver team is aware and looking into possible solutions. Please bear with us a little longer.

mrboni
Posts: 1
Joined: Tue 2. Apr 2019, 13:46

Re: Bamboo INK - stuck toggled windows key

Postby mrboni » Tue 2. Apr 2019, 13:49

Did this get resolved?

I have the issue with Bamboo Ink and Surface Book 2. It makes the button unsuable

wacom5
Posts: 569
Joined: Tue 8. Aug 2017, 14:35

Re: Bamboo INK - stuck toggled windows key

Postby wacom5 » Wed 3. Apr 2019, 08:01

I haven't seen any reports of this issue for awhile. I doubt it is affecting every customer. As this is an issue with Windows and Windows Ink, a solution will come through a Windows update.

Further research and it seems like Windows Key getting stuck is not a problem exclusive to the Bamboo Ink Stylus - see here.

EvaldasB
Posts: 2
Joined: Sat 9. Mar 2019, 15:33

Re: Bamboo INK - stuck toggled windows key

Postby EvaldasB » Thu 11. Apr 2019, 12:50

There is a thread on reddit about this issue so I believe it is pretty common. The window key gets toggled only when I press the top bamboo ink button and it never gets toggled by anything else. Tested it on 2 devices the same issue persists on both of them, I don't think that this problem is caused by Windows. The way I see this is that developer has to make it's product compatible with the platform and not the other way around.

wacom5
Posts: 569
Joined: Tue 8. Aug 2017, 14:35

Re: Bamboo INK - stuck toggled windows key

Postby wacom5 » Tue 16. Apr 2019, 07:29

The issue is being investigated.


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