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Wacom ink does not want to pair

Bamboo Stylus (all flavors), Fineline, Intuos Creative Stylus,
Hilere
Posts: 3
Joined: Thu 9. Aug 2018, 12:22

Wacom ink does not want to pair

Postby Hilere » Thu 9. Aug 2018, 12:28

My wacom ink pen does not want to pair with my lenovo yoga 530. Also no pressure sensitivity on third party software (only in windows ink).

wacom4
Posts: 154
Joined: Tue 29. Nov 2016, 09:49

Re: Wacom ink does not want to pair

Postby wacom4 » Mon 20. Aug 2018, 13:05

The Bamboo Ink uses Windows Ink for pressure - when the 3rd party app does not use the Windows Ink system for pressure, the pressure data from Windows Ink will not be used.
Check if the Wacom driver can help: http://www.wacom.com/support/product-support/drivers -> Bamboo Ink Stylus Driver
Current version is 7.3.4-47

With Pairing you mean via Bluetooth?
Which steps did you do? Bamboo Ink connects fine to my Yoga 260...

Hilere
Posts: 3
Joined: Thu 9. Aug 2018, 12:22

Re: Wacom ink does not want to pair

Postby Hilere » Tue 21. Aug 2018, 21:18

I just did the usual steps one does to pair any other bluetooth device. (I also tried this on my mobile studio pro with the same result)
He sees the device, tries connecting, then I get the message 'try connecting your device again'.

wacom4
Posts: 154
Joined: Tue 29. Nov 2016, 09:49

Re: Wacom ink does not want to pair

Postby wacom4 » Thu 6. Sep 2018, 09:18

Sounds like we need to take care in more details -> please contact us directly: http://www.wacom.com/support/contact-support

cell65
Posts: 2
Joined: Tue 21. May 2019, 20:18

Re: Wacom ink does not want to pair

Postby cell65 » Tue 21. May 2019, 20:19

Issue for surface pro 6, surface pro 4
1. Bamboo ink works with surface – it can draw, erase, emulate left mouse click
2. Troubles when I try to pair it with my surface
– I press upper button Bamboo ink. Blue indicator start blinking
- Blinking may last quite long time
- Windows find Bamboo ink
- When I press – “PAIR” Bamboo ink stop blinking and windows say – unable to pair. Try to connect device again

wacom5
Posts: 724
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom ink does not want to pair

Postby wacom5 » Wed 22. May 2019, 08:41

Hi.
Fist make sure the battery has enough charge.
Second, please make sure you run all your Windows updates. This is very important.
Once this is done, please retry pairing the Stylus. If the issue persists, please contact our support - https://support.wacom.com

cell65
Posts: 2
Joined: Tue 21. May 2019, 20:18

Re: Wacom ink does not want to pair

Postby cell65 » Fri 31. May 2019, 08:53

full charged
latest updates installed
other devices connected and paired without any problems, including original microsoft pen

troubles only with bamboo ink

other methods?

wacom4
Posts: 154
Joined: Tue 29. Nov 2016, 09:49

Re: Wacom ink does not want to pair

Postby wacom4 » Fri 31. May 2019, 14:09

Please contact us directly: http://www.wacom.com/support/contact-support as we might have a hardware defect.


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