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Bamboo INK - stuck toggled windows key

Bamboo Stylus (all flavors), Fineline, Intuos Creative Stylus,
charliebarter
Posts: 1
Joined: Mon 19. Mar 2018, 06:32

Bamboo INK - stuck toggled windows key

Postby charliebarter » Mon 19. Mar 2018, 07:28

I just got a bamboo INK for my surface pro.
Unfortunately whenever I press the top button it triggers the windows key to be pressed and stay on. (I can see this by watching the on screen keyboard OSK.exe) With the surface pen the windows key is clicked on then goes off on its own but with the Bamboo it stays on.
This means if i then press tab or d or anything else that normal works with the windows key as a shortcut that shortcut is activated. I.e if i then type a "D" I go to desktop.
This triggered windows key is also obvious because I see "win" by the cursor.
It doesn't go away until I click the windows key on the physical keyboard itself.
Pressing the button in the INK again doesn't turn it off.
Also I cannot click the windows key on the on screen keyboard (OSK.exe), only the physical one oddly. The onscreen one is highlighted, but not clickable.

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Bamboo INK - stuck toggled windows key

Postby wacom4 » Thu 22. Mar 2018, 15:54

What happens when you assign any other key to the top button?
Same?
Or different?

Do you use the default driver or did you download the driver from http://www.wacom.com/support/product-support/drivers?

Thanks!

Kai


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