News 20.07.2020:
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How do I register my Wacom device?
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Wacom ink does not want to pair
Wacom ink does not want to pair
My wacom ink pen does not want to pair with my lenovo yoga 530. Also no pressure sensitivity on third party software (only in windows ink).
Re: Wacom ink does not want to pair
The Bamboo Ink uses Windows Ink for pressure - when the 3rd party app does not use the Windows Ink system for pressure, the pressure data from Windows Ink will not be used.
Check if the Wacom driver can help: http://www.wacom.com/support/product-support/drivers -> Bamboo Ink Stylus Driver
Current version is 7.3.4-47
With Pairing you mean via Bluetooth?
Which steps did you do? Bamboo Ink connects fine to my Yoga 260...
Check if the Wacom driver can help: http://www.wacom.com/support/product-support/drivers -> Bamboo Ink Stylus Driver
Current version is 7.3.4-47
With Pairing you mean via Bluetooth?
Which steps did you do? Bamboo Ink connects fine to my Yoga 260...
Re: Wacom ink does not want to pair
I just did the usual steps one does to pair any other bluetooth device. (I also tried this on my mobile studio pro with the same result)
He sees the device, tries connecting, then I get the message 'try connecting your device again'.
He sees the device, tries connecting, then I get the message 'try connecting your device again'.
Re: Wacom ink does not want to pair
Sounds like we need to take care in more details -> please contact us directly: http://www.wacom.com/support/contact-support
Re: Wacom ink does not want to pair
Issue for surface pro 6, surface pro 4
1. Bamboo ink works with surface – it can draw, erase, emulate left mouse click
2. Troubles when I try to pair it with my surface
– I press upper button Bamboo ink. Blue indicator start blinking
- Blinking may last quite long time
- Windows find Bamboo ink
- When I press – “PAIR” Bamboo ink stop blinking and windows say – unable to pair. Try to connect device again
1. Bamboo ink works with surface – it can draw, erase, emulate left mouse click
2. Troubles when I try to pair it with my surface
– I press upper button Bamboo ink. Blue indicator start blinking
- Blinking may last quite long time
- Windows find Bamboo ink
- When I press – “PAIR” Bamboo ink stop blinking and windows say – unable to pair. Try to connect device again
Re: Wacom ink does not want to pair
Hi.
Fist make sure the battery has enough charge.
Second, please make sure you run all your Windows updates. This is very important.
Once this is done, please retry pairing the Stylus. If the issue persists, please contact our support - https://support.wacom.com
Fist make sure the battery has enough charge.
Second, please make sure you run all your Windows updates. This is very important.
Once this is done, please retry pairing the Stylus. If the issue persists, please contact our support - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com
Re: Wacom ink does not want to pair
full charged
latest updates installed
other devices connected and paired without any problems, including original microsoft pen
troubles only with bamboo ink
other methods?
latest updates installed
other devices connected and paired without any problems, including original microsoft pen
troubles only with bamboo ink
other methods?
Re: Wacom ink does not want to pair
Please contact us directly: http://www.wacom.com/support/contact-support as we might have a hardware defect.