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Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

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Wacom ink does not want to pair

Bamboo Stylus (all flavors), Fineline, Intuos Creative Stylus,
Hilere
Posts: 3
Joined: Thu 9. Aug 2018, 12:22

Wacom ink does not want to pair

Postby Hilere » Thu 9. Aug 2018, 12:28

My wacom ink pen does not want to pair with my lenovo yoga 530. Also no pressure sensitivity on third party software (only in windows ink).

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Wacom ink does not want to pair

Postby wacom4 » Mon 20. Aug 2018, 13:05

The Bamboo Ink uses Windows Ink for pressure - when the 3rd party app does not use the Windows Ink system for pressure, the pressure data from Windows Ink will not be used.
Check if the Wacom driver can help: http://www.wacom.com/support/product-support/drivers -> Bamboo Ink Stylus Driver
Current version is 7.3.4-47

With Pairing you mean via Bluetooth?
Which steps did you do? Bamboo Ink connects fine to my Yoga 260...

Hilere
Posts: 3
Joined: Thu 9. Aug 2018, 12:22

Re: Wacom ink does not want to pair

Postby Hilere » Tue 21. Aug 2018, 21:18

I just did the usual steps one does to pair any other bluetooth device. (I also tried this on my mobile studio pro with the same result)
He sees the device, tries connecting, then I get the message 'try connecting your device again'.

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Wacom ink does not want to pair

Postby wacom4 » Thu 6. Sep 2018, 09:18

Sounds like we need to take care in more details -> please contact us directly: http://www.wacom.com/support/contact-support


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