DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver will be released early this week. Keep an eye out in the Wacom Desktop Center for the update notice. However, a new Mac OS security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946


Wacom Drivers:
June 2018: New drivers released version 6.3.30 for Win and 6.3.30 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Wacom ink does not want to pair

Bamboo Stylus (all flavors), Fineline, Intuos Creative Stylus,
Hilere
Posts: 2
Joined: Thu 9. Aug 2018, 12:22

Wacom ink does not want to pair

Postby Hilere » Thu 9. Aug 2018, 12:28

My wacom ink pen does not want to pair with my lenovo yoga 530. Also no pressure sensitivity on third party software (only in windows ink).

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Wacom ink does not want to pair

Postby wacom4 » Mon 20. Aug 2018, 13:05

The Bamboo Ink uses Windows Ink for pressure - when the 3rd party app does not use the Windows Ink system for pressure, the pressure data from Windows Ink will not be used.
Check if the Wacom driver can help: http://www.wacom.com/support/product-support/drivers -> Bamboo Ink Stylus Driver
Current version is 7.3.4-47

With Pairing you mean via Bluetooth?
Which steps did you do? Bamboo Ink connects fine to my Yoga 260...

Hilere
Posts: 2
Joined: Thu 9. Aug 2018, 12:22

Re: Wacom ink does not want to pair

Postby Hilere » Tue 21. Aug 2018, 21:18

I just did the usual steps one does to pair any other bluetooth device. (I also tried this on my mobile studio pro with the same result)
He sees the device, tries connecting, then I get the message 'try connecting your device again'.

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Wacom ink does not want to pair

Postby wacom4 » Thu 6. Sep 2018, 09:18

Sounds like we need to take care in more details -> please contact us directly: http://www.wacom.com/support/contact-support


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