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Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15

Bamboo Stylus (all flavors), Fineline, Intuos Creative Stylus,
Martin
Posts: 11
Joined: Wed 26. Sep 2018, 15:39

Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15

Postby Martin » Wed 26. Sep 2018, 16:21

Bug: When I go from standard to tablet configuration (screen up, keyboard facing down) on my Yoga 720-15, the Bamboo ink pen stops working (this time it's everywhere, including windows ink sketch app).
I found that I need to restart the "Wacom ISD service" to get it back working.

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15

Postby wacom5 » Thu 27. Sep 2018, 08:20

Thank you for reporting this. I recommend that you report this to Lenovo as well.
Can you confirm if you Lenovo uses Microsoft Pen Protocol or Wacom AES technology?
Need immediate help? Contact our Support: https://support.wacom.com

Martin
Posts: 11
Joined: Wed 26. Sep 2018, 15:39

Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15

Postby Martin » Thu 27. Sep 2018, 16:50

I specifically bought the Yoga 720-15 because of its digitizer technology. It uses Wacom AES.
I really like the Intuos line and had hoped for similar performance, but for the time being, Microsoft seems to get in your way (I'd guess specifically the Windows Ink team).
I'll see I find a matching Lenovo forum.

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15

Postby wacom5 » Fri 28. Sep 2018, 14:15

In that case download and try to re-install the Wacom driver: https://www.wacom.com/en-de/support/pro ... rt/drivers
Need immediate help? Contact our Support: https://support.wacom.com

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15

Postby wacom5 » Mon 1. Oct 2018, 12:44

Does this issue persist?
Need immediate help? Contact our Support: https://support.wacom.com

Martin
Posts: 11
Joined: Wed 26. Sep 2018, 15:39

Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15

Postby Martin » Mon 1. Oct 2018, 17:37

Yes, I installed the latest pen driver from the link you provided and the behaviour is unchanged (still does not work, requires manual restart of Wacom ISD service).

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15

Postby wacom5 » Tue 2. Oct 2018, 08:38

Interesting. I will check this with out team. Have you reached out to Lenovo about this? Did they have any idea about what could cause this?
Need immediate help? Contact our Support: https://support.wacom.com

Martin
Posts: 11
Joined: Wed 26. Sep 2018, 15:39

Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15

Postby Martin » Tue 2. Oct 2018, 18:13

Not yet.
It happens after the automatic change in Tablet mode, after I turn the (bottom) keyboard part of the device.
When I disable the automatic change, nothing happens and the pen keeps working.


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