Bug: When I go from standard to tablet configuration (screen up, keyboard facing down) on my Yoga 720-15, the Bamboo ink pen stops working (this time it's everywhere, including windows ink sketch app).
I found that I need to restart the "Wacom ISD service" to get it back working.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.
Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.
Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15
Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15
Thank you for reporting this. I recommend that you report this to Lenovo as well.
Can you confirm if you Lenovo uses Microsoft Pen Protocol or Wacom AES technology?
Can you confirm if you Lenovo uses Microsoft Pen Protocol or Wacom AES technology?
Need immediate help? Contact our Support: https://support.wacom.com
Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15
I specifically bought the Yoga 720-15 because of its digitizer technology. It uses Wacom AES.
I really like the Intuos line and had hoped for similar performance, but for the time being, Microsoft seems to get in your way (I'd guess specifically the Windows Ink team).
I'll see I find a matching Lenovo forum.
I really like the Intuos line and had hoped for similar performance, but for the time being, Microsoft seems to get in your way (I'd guess specifically the Windows Ink team).
I'll see I find a matching Lenovo forum.
Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15
In that case download and try to re-install the Wacom driver: https://www.wacom.com/en-de/support/pro ... rt/drivers
Need immediate help? Contact our Support: https://support.wacom.com
Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15
Does this issue persist?
Need immediate help? Contact our Support: https://support.wacom.com
Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15
Yes, I installed the latest pen driver from the link you provided and the behaviour is unchanged (still does not work, requires manual restart of Wacom ISD service).
Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15
Interesting. I will check this with out team. Have you reached out to Lenovo about this? Did they have any idea about what could cause this?
Need immediate help? Contact our Support: https://support.wacom.com
Re: Pen stops to work when folding to tablet mode, Bamboo ink, Yoga 720-15
Not yet.
It happens after the automatic change in Tablet mode, after I turn the (bottom) keyboard part of the device.
When I disable the automatic change, nothing happens and the pen keeps working.
It happens after the automatic change in Tablet mode, after I turn the (bottom) keyboard part of the device.
When I disable the automatic change, nothing happens and the pen keeps working.