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Bamboo Ink AES top button bug

Posted: Wed 10. Oct 2018, 14:06
by docholliday
I noticed that another person below had the same issue, but never noted if it was resolved. Anybody from Wacom have an update or fix?

The issue is that the Bamboo Ink, in AES mode, has an issue that it will "stick" the Win key when the top bluetooth button is clicked. I've tried this on 3 different AES laptops (Lenovo X1 yoga, Fujitsu T937, Lenovo X1 tablet). I've also tried the Lenovo driver (7.3.4-52), Wacom Feel Driver (7.3.4-47), and the Wacom Feel UWP driver (7.5.1-34).

It doesn't matter what the single button click is set to - showing the Windows Ink Workspace, opening a program, performing a keyboard combo, or "none". It will often result in the Win key "sticking". For example, clicking the top button to open Onenote works fine, but the Win key will stick so that hitting the "X" to close will not work until the Win key is tapped on the keyboard. Clicking "E" during the stuck period will open Windows Explorer (unwanted).

Opening Powerpoint (which switches the pen buttons to presentation mode) prevents the pen from drawing on the screen until the Win key is tapped to "release" the Win key. It prevents the pen from being useful at all. The ideal situation for this may be something like setting the long-hold on the button to starting Powerpoint, but then you are stuck until you can hit the key - which on convertible units like the X1 Yoga require the unit to be flipped back to access the keyboard (or opening the OSK).

This pretty much prevents the pen from being used - more often than not, the stuck key symptom makes the pen seem unresponsive in apps until one remembers that "oh, Win may be stuck AGAIN".

This has been tried with all the different versions of the driver (the Lenovo version is nothing more than a rebadged/customized version of the Wacom UWP driver), and with multiple version of Win 10 Pro/Enterprise (1607, 1703, 1709). All have been fresh installs from OEM media - no system imaging. It exhibits the problem with no drivers loaded except for just the Wacom driver as well as full driver loads.

Re: Bamboo Ink AES top button bug

Posted: Wed 10. Oct 2018, 15:01
by wacom5
Thank you for providing these details. I have forwarded this to the team for further analysis.

Re: Bamboo Ink AES top button bug

Posted: Wed 10. Oct 2018, 21:05
by docholliday
Oh, and as an additional note...

The side buttons on the pen don't do anything to "release" the Win ghost. The pen works flawlessly, except when the top button is clicked. If I never join the buttons via BT, or disable the BT after joining, the Win ghost issue never happens (of course, losing functionality of the top button).

I've also noticed that if I have the on-screen keyboard active, the Windows flag key will appear depressed when this is occurring.

Re: Bamboo Ink AES top button bug

Posted: Mon 15. Oct 2018, 11:01
by docholliday
wacom5 wrote:Thank you for providing these details. I have forwarded this to the team for further analysis.


Any word from the dev team on a fix for the bug?

Re: Bamboo Ink AES top button bug

Posted: Tue 16. Oct 2018, 21:30
by docholliday
Any updates?

Re: Bamboo Ink AES top button bug

Posted: Wed 17. Oct 2018, 15:02
by wacom5
The team is working on this issue as well as others. From our side, it's not possible to develop and deploy a solution that quickly. Once a solution is found, normally it's deployed via driver update. There is no ETA for the next release and we cannot guarantee the issue will be fixed in the next release.

Re: Bamboo Ink AES top button bug

Posted: Tue 11. Dec 2018, 12:53
by docholliday
wacom5 wrote:The team is working on this issue as well as others. From our side, it's not possible to develop and deploy a solution that quickly. Once a solution is found, normally it's deployed via driver update. There is no ETA for the next release and we cannot guarantee the issue will be fixed in the next release.

It's been over a month and we haven't seen any driver updates yet...any idea when the next driver (hopefully, with a full fix for this issue) will be coming? The bug is making the pen pretty much unusable!

Re: Bamboo Ink AES top button bug

Posted: Thu 13. Dec 2018, 11:17
by wacom5
Not yet.