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Quality of Wacom Bamboo Slate digitizer pen is abysmal; endcaps snap-off

Bamboo Stylus (all flavors), Fineline, Intuos Creative Stylus,
gbraad
Posts: 1
Joined: Mon 5. Feb 2018, 16:34

Quality of Wacom Bamboo Slate digitizer pen is abysmal; endcaps snap-off

Postby gbraad » Thu 22. Nov 2018, 05:43

Hi All,


I would like to know how many of you have the issue with the Bamboo Slate digitizer pen. Of all the pens I have, mor ethan 50% had the issue that the end-caps snapped off. I have posted some photos on Twitter; https://twitter.com/gbraad/status/1063476481685282816 and a Reddit post https://www.reddit.com/r/wacom/comments ... er_pen_is/

It concerns both the Ballpoint and Finetip pen:

* https://eu-store.wacom.com/Product/waco ... tchpad-pro ( UP370800 )
https://us-store.wacom.com/Catalog/Acce ... late-folio

* https://eu-store.wacom.com/Product/wacom-finetip-pen ( UP370801 )
https://us-store.wacom.com/Product/waco ... late-folio


Note:
I post this message as I got no support from Wacom whatsoever. Half of these pens were bought for full price in Europe (Eur 79 for the finetip at that time). Sure, my country of residence currently is China, but even the official online store for China did not take this serious... and that concerned just newly bought digitizer pens. For the time being I fixed the pens with some Pattex Super Glue ! :-/

Image
Bamboo Slate/Folio Finetip end-cap snapped off

Image
Bamboo Slate Ballpoint end-cap snapped off (newly bought, broken in package)

wacom5
Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: Quality of Wacom Bamboo Slate digitizer pen is abysmal; endcaps snap-off

Postby wacom5 » Thu 22. Nov 2018, 13:58

I have seen this issue a few times. From your message, I’m not sure if you already approached our support. If you didn’t, please do it through here: https://support.wacom.com/
Normally we are able to assist with this issue given that the device is under the warranty period and that no other exceptions apply.
If support is not able to help, it’s probably because they really don't have the means, not because they don’t want to.


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