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Bamboo Ink stopped working

Bamboo Stylus (all flavors), Fineline, Intuos Creative Stylus,
Posts: 1
Joined: Sat 24. Nov 2018, 12:19

Bamboo Ink stopped working

Postby qudek77 » Sat 24. Nov 2018, 12:26

Had the stylus over a year now, and one day I tried to use it and it didn't work. So I changed the battery and then the pen works for about 10 seconds and the shuts down. The only way I can make it work again is if I take out the battery again and put it back in, then it works for 10 seconds again and stops. I'm really furious because of this 'cuse it is an expensive product and only worked normal for a year.....

Only recently I figured there is a LED light on top, that light never worked from day one. Moreover the button on the top worked only like 20% of the time when presses. Don't really know what to do now.... any tips?

Posts: 642
Joined: Tue 8. Aug 2017, 14:35

Re: Bamboo Ink stopped working

Postby wacom5 » Mon 26. Nov 2018, 14:17

Sounds like the battery just died out. I would try a brand new battery. Also the top button will only work when the pen is connected and it depends on the protocol you are using.

Please replace the battery and check the instructions here for more details: https://www.wacom.com/en-de/getting-started/bamboo-ink

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