Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
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Nib wear

Bamboo Stylus (all flavors), Fineline, Intuos Creative Stylus,
Knasibas
Posts: 1
Joined: Mon 30. Jan 2017, 14:41

Nib wear

Postby Knasibas » Mon 30. Jan 2017, 14:58

Hi, I just purchased the new intuos pro medium a little more than a week ago, and I've already gone through three nibs. It seems that the plastic of the nibs isn't really suited for the texture of the tablet, and at this rate I'm going to have to buy a new set of nibs something like twice a month.
I think this is completely unacceptable. Right now I don't even dare draw with too much pressure because of the extra wear, and that makes my art suffer as a result. How am I supposed to enjoy drawing and painting if I'm worrying about wear every time I put the pen to the surface?

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Nib wear

Postby wacom1 » Thu 20. Jul 2017, 09:04

Nib wear depends on nib material and texture of the surface sheet. It is possible to use another surface sheet on the tablet, but it affects the tip feel for the pen. For the different options we reommend to contact Wacom customer care for help in your region. - Some short-term options are: placing some other sheet of material on the tablet: paper, plastic, glass etc as long as it is not metallic. Be aware that touch function may not work through other sheets. The second option is to 'customize' the pen tip feel settings in the driver to be more soft and move the max pressure slider to the left.


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