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Wacom EMR Driver for ConceptD 7 Ezel

Posted: Fri 4. Sep 2020, 10:45
by jincoktez
Hi Wacom team,

I don't know where i can't find some help so i'm trying here on this forum.

I just bought the computer Acer ConceptD 7 Ezel that is equipped with Wacom EMR technology but i am very disappointed because of the lack of information and options for pen configuration.

Do you know what (Wacom) driver can i use to customize buttons? I really don't understand why Acer doesn't offer native software like Wacom Tablet Properties on this kind of computer.

Any help would be greatly appreciated, otherwise i will send it back and get a refund.

Thanks a lot!

Re: Wacom EMR Driver for ConceptD 7 Ezel

Posted: Mon 7. Sep 2020, 08:20
by wacom5
Hi,
I am not aware of any specific Wacom Driver for this Acer device. Not even sure what type of EMR sensor is installed. Can't find anything in the specs and doesn't seem like Acer has a factory driver available for the pen sensor.
You can try installing the ISD driver, but honestly, I doubt this will be compatible or work with that device.
Sorry I can't help much.

Re: Wacom EMR Driver for ConceptD 7 Ezel

Posted: Mon 7. Sep 2020, 12:32
by jincoktez
Hi,
Thanks a lot for taking time to give me an answer.

I own a Samsung Note 9 and the S Pen works perfectly with the ConcepD 7 Ezel. It seems to be the same EMR technology inside. It seems that Samsung and Wacom are working together on many products (Galaxy Book, Galaxy Note, etc).

I have done further research, and it seems the HP Zbook x2 pen uses the same tech. I have ordered one to test it by myself and really hope Tablet Properties would work.

Thanks again for your help!

Re: Wacom EMR Driver for ConceptD 7 Ezel

Posted: Mon 5. Oct 2020, 12:23
by DanielUrban
Hi jinokez,

I am getting 7 Ezel very soon I would like to know whether S pen for S7 will work with this unit (performance + buttons).

I would prefer buying Wacom Pro Pen Slim but not able to find any information about whether they work together.

The only possibility I see is to visit Wacom shop in preson with laptop and try.

Daniel

Re: Wacom EMR Driver for ConceptD 7 Ezel

Posted: Tue 13. Oct 2020, 10:10
by wacom4
The Pro Pen series of Wacom (KP-*) will not work with this device.
Please look into compatibility lists of our partners (Lamy / Staedler / Samsung / etc) to find good compatible pens.

Re: Wacom EMR Driver for ConceptD 7 Ezel

Posted: Wed 6. Jan 2021, 12:20
by xelder
Hi jincoktez

Hi also have a conceptD Ezel and I wasn't able to use the pen because it crashes after a few seconds, first was the hand/fingers entering in connection with the pen, I than update all the drives on acer site and turn on palm rejection on windows it keeps crashing.

Did you had the same issues?
Did the HP x2 pen worked and is it better than the S Pen?
Did you found better driver?

Thanks a lot for your help.
Cheers