Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Bamboo ink pen

Bamboo Stylus (all flavors), Fineline, Intuos Creative Stylus,
Kilners
Posts: 1
Joined: Sat 22. Jul 2017, 06:40

Bamboo ink pen

Postby Kilners » Sat 22. Jul 2017, 06:51

Problem: Bamboo ink pen pressure sensitivity only works in windows ink. Third party programs don't work. (in Detail the programs attempted were gimp 2.0, fresh paint, and Autodesk Sketchbook.
Solutions Attempted: Installing the bamboo ink pen specific driver on Wacom's homepage
What went wrong: The driver refused to download stating that it could not find a supported device
Specifications:Using latest version of windows 10, On a Hp Specter x360 model: 13-ac023dx. The pen was connected via Bluetooth to the laptop.

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Bamboo ink pen

Postby wacom1 » Sun 23. Jul 2017, 05:56

Bamboo Ink is specificaly designed for Windows Ink and was tested with the tablets listed here: http://www.wacom.com/comp
It supports AES and MPP technology. If your HP device uses Microsoft MPP protocol, Bamboo Ink works only in apps supporting Windows Ink. If your tablet works with Wacom AES, installation of the driver can provide pressure in more apps (through the Wintab API)

Update: HP Spectre 360 is using the MPP protocol from Microsoft. (HP Spectre x2 uses the AES technology.)


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