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New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

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Sync problem with Bamboo Spark Inkspace app

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Sync problem with Bamboo Spark Inkspace app

Postby wacom1 » Wed 12. Jul 2017, 12:42

If data gets lost in the transfer from a Spark to the Inkspace App, something is not ok with that unit - perhaps some bad memory chip. It is not normal. If you see this, contact technical support to get the unit repaired or exchanged.

iilvlii
Posts: 1
Joined: Tue 18. Jul 2017, 21:06

Re: Sync problem with Bamboo Spark Inkspace app

Postby iilvlii » Tue 18. Jul 2017, 21:15

I confirm that I also loose some pages during synchronization from time to time. According to my observations the pages may be lost just after they are downloaded. I can remember that I saw some downloaded pages for very short time (less than a second), and then they disappeared. Once I downloaded 4 pages and everything was fine. Then I merged these pages, and all disappeared (this made me really angry). So, maybe the problem is not in the synchronization itself, but in the android app quality (nevertheless, entire system doesn't work as expected, which made it rather useless).

ninja007
Posts: 1
Joined: Thu 6. Apr 2017, 00:25

Re: Sync problem with Bamboo Spark Inkspace app

Postby ninja007 » Sat 22. Jul 2017, 21:19

wacom1 wrote:If data gets lost in the transfer from a Spark to the Inkspace Up, something is not ok with that unit - perhaps some bad memory chip. It is not normal. If you see this, contact technical support to get the unit repaired or exchanged.


Is there any prompt solution for such problem?

lizardb0y
Posts: 5
Joined: Tue 16. May 2017, 05:38

Re: Sync problem with Bamboo Spark Inkspace app

Postby lizardb0y » Tue 1. Aug 2017, 10:00

The problem is still there, and I see iOS users having similar issues so it's not just Android. I still lose notes with frustrating regularity. I have had improvment by turning off "Background sync" in the Inkspace app and spending the 5-10 minutes typically needed for each sync, keeping my phone active and unlocked until a) Inkspace finally recognises that the Spark exists, and b) some minutes after that when Inkspace actually starts syncing notes.

Time for an update Wacom. What are you doing about this?


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