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Intuos Pro Paper Edition disconnects using Inkspace

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
Kagero
Posts: 2
Joined: Mon 18. Sep 2017, 09:17

Intuos Pro Paper Edition disconnects using Inkspace

Postby Kagero » Mon 18. Sep 2017, 09:28

Hello there, I have an Intuos Pro Paper Edition, it's been working great up until today. I opened Inkspace, it said there were updates available (including firmware), I aloud them to run and restarted. After my PC (Running Windows 7 Ultimate 64-bit) came back up, I went to open Inkspace again, now the pad just constantly disconnects and reconnects upon launching Inkspace. The pad works fine as long as Inkspace is not open, I'm able to draw and everything like normal if I want to just use it in Photoshop or just in Windows itself with no issues. But the minute I attempt to get my paper sketches onto Inkspace by opening the Inkspace software, it disconnects and reconnects over and over and over. I've tried uninstalling and reinstalling Inkspace, I've tried uninstalling and reinstalling drivers, I've tried uninstalling drivers and loading older driver versions, but nothing will fix the issue. What can I do?

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro Paper Edition disconnects using Inkspace

Postby wacom1 » Tue 19. Sep 2017, 08:04

First use Wacom Desktop Center -> Backup Settings -> Reset settings, then check again the situation. - You have the tablet connected by USB ? The problem is the connection between the tablet and the Inkspace App, or your connection to the Inkspace cloud ? When you can open the Inkspace App, go to Settings. Check battery status, firmware version, last synced info. Try to 'connect' again, try 'live mode'. If this fails it looks to be hardware problem and you should contact Wacom Customer support in your region.

elopes013
Posts: 3
Joined: Sat 18. Nov 2017, 21:36

Re: Intuos Pro Paper Edition disconnects using Inkspace

Postby elopes013 » Sat 18. Nov 2017, 21:42

Kagero wrote:Hello there, I have an Intuos Pro Paper Edition, it's been working great up until today. I opened Inkspace, it said there were updates available (including firmware), I aloud them to run and restarted. After my PC (Running Windows 7 Ultimate 64-bit) came back up, I went to open Inkspace again, now the pad just constantly disconnects and reconnects upon launching Inkspace. The pad works fine as long as Inkspace is not open, I'm able to draw and everything like normal if I want to just use it in Photoshop or just in Windows itself with no issues. But the minute I attempt to get my paper sketches onto Inkspace by opening the Inkspace software, it disconnects and reconnects over and over and over. I've tried uninstalling and reinstalling Inkspace, I've tried uninstalling and reinstalling drivers, I've tried uninstalling drivers and loading older driver versions, but nothing will fix the issue. What can I do?



Did you ever find a solution? The same exact thing is happening to me and it's frustrating lol

ahsalehi
Posts: 3
Joined: Thu 1. Feb 2018, 07:10

Re: Intuos Pro Paper Edition disconnects using Inkspace

Postby ahsalehi » Fri 2. Feb 2018, 17:01

hey there, I have exactly the same problem and my tablet resets the moments inkspace should complete setting up. And thanks to my earlier Bluetooth firmware update failure, I cannot connect via Bluetooth either! and now I am having THIS! I wonder what they are doing at Wacom????

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Intuos Pro Paper Edition disconnects using Inkspace

Postby wacom4 » Wed 28. Mar 2018, 10:00

Try the typical troubleshooting:
1) downloading all sketches from the device, eventually with the mobile Inkspace App
2) Reset the Intuos Pro (small pin, e.g. a paperclip, pressed into the small hole next to the on-off button)
3) Update the driver to the latest version (http://www.wacom.com/support/product-support/drivers -> https://www.wacom.com/en-gb/support?gui ... e56851d3ee // https://www.wacom.com/en-gb/support?gui ... 739b145eb5)
4) Connect the Intuos Pro to the computer
5) Update the Intuos Pro to the latest Firmware over the Wacom Desktop Center
6) Connect the Intuos Pro via Bluetooth: https://www.wacom.com/en-gb/support?gui ... 3d62e02ef2

If this does not work, please contact us: http://www.wacom.com/support/

williamcruz
Posts: 2
Joined: Thu 18. Oct 2018, 07:57

Re: Intuos Pro Paper Edition disconnects using Inkspace

Postby williamcruz » Thu 18. Oct 2018, 08:00

nice one.


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