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Intuos Pro Paper Edition disconnects using Inkspace

Posted: Mon 18. Sep 2017, 09:28
by Kagero
Hello there, I have an Intuos Pro Paper Edition, it's been working great up until today. I opened Inkspace, it said there were updates available (including firmware), I aloud them to run and restarted. After my PC (Running Windows 7 Ultimate 64-bit) came back up, I went to open Inkspace again, now the pad just constantly disconnects and reconnects upon launching Inkspace. The pad works fine as long as Inkspace is not open, I'm able to draw and everything like normal if I want to just use it in Photoshop or just in Windows itself with no issues. But the minute I attempt to get my paper sketches onto Inkspace by opening the Inkspace software, it disconnects and reconnects over and over and over. I've tried uninstalling and reinstalling Inkspace, I've tried uninstalling and reinstalling drivers, I've tried uninstalling drivers and loading older driver versions, but nothing will fix the issue. What can I do?

Re: Intuos Pro Paper Edition disconnects using Inkspace

Posted: Tue 19. Sep 2017, 08:04
by wacom1
First use Wacom Desktop Center -> Backup Settings -> Reset settings, then check again the situation. - You have the tablet connected by USB ? The problem is the connection between the tablet and the Inkspace App, or your connection to the Inkspace cloud ? When you can open the Inkspace App, go to Settings. Check battery status, firmware version, last synced info. Try to 'connect' again, try 'live mode'. If this fails it looks to be hardware problem and you should contact Wacom Customer support in your region.

Re: Intuos Pro Paper Edition disconnects using Inkspace

Posted: Sat 18. Nov 2017, 21:42
by elopes013
Kagero wrote:Hello there, I have an Intuos Pro Paper Edition, it's been working great up until today. I opened Inkspace, it said there were updates available (including firmware), I aloud them to run and restarted. After my PC (Running Windows 7 Ultimate 64-bit) came back up, I went to open Inkspace again, now the pad just constantly disconnects and reconnects upon launching Inkspace. The pad works fine as long as Inkspace is not open, I'm able to draw and everything like normal if I want to just use it in Photoshop or just in Windows itself with no issues. But the minute I attempt to get my paper sketches onto Inkspace by opening the Inkspace software, it disconnects and reconnects over and over and over. I've tried uninstalling and reinstalling Inkspace, I've tried uninstalling and reinstalling drivers, I've tried uninstalling drivers and loading older driver versions, but nothing will fix the issue. What can I do?



Did you ever find a solution? The same exact thing is happening to me and it's frustrating lol

Re: Intuos Pro Paper Edition disconnects using Inkspace

Posted: Fri 2. Feb 2018, 17:01
by ahsalehi
hey there, I have exactly the same problem and my tablet resets the moments inkspace should complete setting up. And thanks to my earlier Bluetooth firmware update failure, I cannot connect via Bluetooth either! and now I am having THIS! I wonder what they are doing at Wacom????