Hurricane Florence Alert:
A rather large hurricane is set to hit the East Coast of the United States at the end of this week. Because of its size and threat to life & property there have already been significant evacuations in the areas expected to be hit worst. Hopefully things do not turn out as bad, but we will probably see shipping delays to and from that area (our North America distribution center is in Memphis, TN, close to the area).
If you are in the US region and you order something during this period, please see check https://www.ups.com/us/en/service-alerts.page?id=alert1 for possible alerts.

Wacom Drivers:
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Intuos Pro Paper Edition disconnects using Inkspace

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
elopes013
Posts: 3
Joined: Sat 18. Nov 2017, 21:36

Intuos Pro Paper Edition disconnects using Inkspace

Postby elopes013 » Sat 18. Nov 2017, 21:50

At first, I couldn't install inkspace on my computer, and then I upgraded from Windows 7 to 10. Now, Inkspace works but when I try to pair the tablet, it keeps disconnecting and reconnecting. The tablet works fine otherwise. I think I've seen a few people have this issue. Is there a solution?

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro Paper Edition disconnects using Inkspace

Postby wacom1 » Mon 20. Nov 2017, 10:37

Check the control panel for power options -> change settings for the plan -> advanced settings -> wireless adapter settings and USB settings. Turn off the power saving. If the problem happens that Bluetooth disconnects when using Wifi at same time, try to switch to other Wifi band (5GHz). BT uses the 2.4GHz band and there could be some disturbance.


Return to “Apps and Services”