Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
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Intuos Pro Paper Edition disconnects using Inkspace

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
elopes013
Posts: 3
Joined: Sat 18. Nov 2017, 21:36

Intuos Pro Paper Edition disconnects using Inkspace

Postby elopes013 » Sat 18. Nov 2017, 21:50

At first, I couldn't install inkspace on my computer, and then I upgraded from Windows 7 to 10. Now, Inkspace works but when I try to pair the tablet, it keeps disconnecting and reconnecting. The tablet works fine otherwise. I think I've seen a few people have this issue. Is there a solution?

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro Paper Edition disconnects using Inkspace

Postby wacom1 » Mon 20. Nov 2017, 10:37

Check the control panel for power options -> change settings for the plan -> advanced settings -> wireless adapter settings and USB settings. Turn off the power saving. If the problem happens that Bluetooth disconnects when using Wifi at same time, try to switch to other Wifi band (5GHz). BT uses the 2.4GHz band and there could be some disturbance.


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