Customer Support: https://support.wacom.com/

DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Intuos Pro Paper Edition disconnects using Inkspace

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
elopes013
Posts: 3
Joined: Sat 18. Nov 2017, 21:36

Intuos Pro Paper Edition disconnects using Inkspace

Postby elopes013 » Sat 18. Nov 2017, 21:50

At first, I couldn't install inkspace on my computer, and then I upgraded from Windows 7 to 10. Now, Inkspace works but when I try to pair the tablet, it keeps disconnecting and reconnecting. The tablet works fine otherwise. I think I've seen a few people have this issue. Is there a solution?

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro Paper Edition disconnects using Inkspace

Postby wacom1 » Mon 20. Nov 2017, 10:37

Check the control panel for power options -> change settings for the plan -> advanced settings -> wireless adapter settings and USB settings. Turn off the power saving. If the problem happens that Bluetooth disconnects when using Wifi at same time, try to switch to other Wifi band (5GHz). BT uses the 2.4GHz band and there could be some disturbance.


Return to “Apps and Services”