DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver will be released early this week. Keep an eye out in the Wacom Desktop Center for the update notice. However, a new Mac OS security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946


Wacom Drivers:
June 2018: New drivers released version 6.3.30 for Win and 6.3.30 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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Inkspace app cannot hold any database of notes

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
masqu3rad3
Posts: 2
Joined: Tue 21. Aug 2018, 17:31

Inkspace app cannot hold any database of notes

Postby masqu3rad3 » Wed 22. Aug 2018, 08:48

Ok. Synch is a good thing. Everytime I transfer a note to inkspace app, it synchs it with my cloud, given that there is an internet connection. But each time I restart the phone or open the app again after a couple of hours, it downloads every note again from the scratch. Moreover, if cannot synch a note right away after downloading from the device to the app, it is lost forever. Is this supposed to be happen? Shouldnt be the will files stat at my phones memory until I say otherwise?
I checked all my permissions. Inkspace app has more permissions than it needs to have. I am using Huawei P20 Pro. Android version is 8.1.0
I appreciate any help thanks.

wacom3
Posts: 5
Joined: Tue 29. Nov 2016, 09:48

Re: Inkspace app cannot hold any database of notes

Postby wacom3 » Wed 22. Aug 2018, 13:13

Hi, Thanks for reporting this to us. Could you please check the settings of your phone which might say that specific data are to be deleted when the phone is restarted. I tried to reproduce with another phone and I could not see the issue. Maybe you could also try with another phone. Thanks! Best regards.

masqu3rad3
Posts: 2
Joined: Tue 21. Aug 2018, 17:31

Re: Inkspace app cannot hold any database of notes

Postby masqu3rad3 » Fri 24. Aug 2018, 09:23

Thank you for your feedback. Can you tell me where android phones hold the data the data of the notes? I mean what is the path?

wacom5
Posts: 25
Joined: Tue 8. Aug 2017, 14:35

Re: Inkspace app cannot hold any database of notes

Postby wacom5 » Mon 17. Sep 2018, 14:38

The files are not accessible outside of the App.


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