Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Problem drivers with cloud

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
BillyG
Posts: 3
Joined: Wed 17. Oct 2018, 10:51

Problem drivers with cloud

Postby BillyG » Wed 17. Oct 2018, 12:03

Mac book pro retina 2013 / High Sierra / Version 10.13.6 / Intuos Pro S

Hello,

Cannot retrieve my tablet preferences from the cloud (Wacom desktop center > settings backup > cloud backup). Every time I click on "Manage", "Restore" or save", the application always closes! How to solve this problem?

Sincerely.

wacom5
Posts: 531
Joined: Tue 8. Aug 2017, 14:35

Re: Problem drivers with cloud

Postby wacom5 » Wed 17. Oct 2018, 14:23

Please make sure you have the latest version of the Wacom driver installed. You can download it from here: http://www.wacom.com/support/product-support/drivers
Also, make sure the Wacom Desktop Center is allowed internet access.

BillyG
Posts: 3
Joined: Wed 17. Oct 2018, 10:51

Re: Problem drivers with cloud

Postby BillyG » Thu 18. Oct 2018, 09:42

Hi,

I have version 6.3.31-4. I reinstalled them, it still doesn't work. How to check the Internet access of the application on Mac?

wacom5
Posts: 531
Joined: Tue 8. Aug 2017, 14:35

Re: Problem drivers with cloud

Postby wacom5 » Fri 19. Oct 2018, 09:52

Just make sure that your firewall is not blocking the Wacom Desktop Center if you have yours activated. Check in Mac Privacy & Security settings.
If the issue persists, contact our support: https://support.wacom.com/

BillyG
Posts: 3
Joined: Wed 17. Oct 2018, 10:51

Re: Problem drivers with cloud

Postby BillyG » Thu 25. Oct 2018, 15:05

I disabled it, it doesn't work.. Okay, I'll check with the support.

I'll come back if I have the solution.


Return to “Apps and Services”