Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-5) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Problem drivers with cloud

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
BillyG
Posts: 3
Joined: Wed 17. Oct 2018, 10:51

Problem drivers with cloud

Postby BillyG » Wed 17. Oct 2018, 12:03

Mac book pro retina 2013 / High Sierra / Version 10.13.6 / Intuos Pro S

Hello,

Cannot retrieve my tablet preferences from the cloud (Wacom desktop center > settings backup > cloud backup). Every time I click on "Manage", "Restore" or save", the application always closes! How to solve this problem?

Sincerely.

wacom5
Posts: 162
Joined: Tue 8. Aug 2017, 14:35

Re: Problem drivers with cloud

Postby wacom5 » Wed 17. Oct 2018, 14:23

Please make sure you have the latest version of the Wacom driver installed. You can download it from here: http://www.wacom.com/support/product-support/drivers
Also, make sure the Wacom Desktop Center is allowed internet access.

BillyG
Posts: 3
Joined: Wed 17. Oct 2018, 10:51

Re: Problem drivers with cloud

Postby BillyG » Thu 18. Oct 2018, 09:42

Hi,

I have version 6.3.31-4. I reinstalled them, it still doesn't work. How to check the Internet access of the application on Mac?

wacom5
Posts: 162
Joined: Tue 8. Aug 2017, 14:35

Re: Problem drivers with cloud

Postby wacom5 » Fri 19. Oct 2018, 09:52

Just make sure that your firewall is not blocking the Wacom Desktop Center if you have yours activated. Check in Mac Privacy & Security settings.
If the issue persists, contact our support: https://support.wacom.com/

BillyG
Posts: 3
Joined: Wed 17. Oct 2018, 10:51

Re: Problem drivers with cloud

Postby BillyG » Thu 25. Oct 2018, 15:05

I disabled it, it doesn't work.. Okay, I'll check with the support.

I'll come back if I have the solution.


Return to “Apps and Services”