News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.



Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
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Product Registration:
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How do I register my Wacom device?

What happened to my bundle software?

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
SamxFisher
Posts: 17
Joined: Tue 7. Feb 2017, 19:49

What happened to my bundle software?

Postby SamxFisher » Tue 13. Nov 2018, 11:16

I've purchased an Intuos art and a cintiq 22hd that comes with bundle software, but now if I go to the software library it tells me there is no software for this products. I remember corel painter essentials 5 was given in the cintiq 22hd, but now it keeps telling me there is no software with cintiq 22hd.

I lost the software?

And now, I've purchased a cintiq 27qhd and a mobile studio pro 13 i5, but keeps telling me there is no software bundle available for those products on the website or software library of wacom desktop center.

Is wacom not giving bundle software anymore with their products?

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: What happened to my bundle software?

Postby wacom5 » Mon 19. Nov 2018, 13:30

For the Cintinq 22 and the Intuos Art you should definitely be able to access your previously registered software. For the Cintiq 27QHD and MobileStudio Pro there is no software included.

Please contact our support if you need the software from your previous registrations: https://support.wacom.com/
Need immediate help? Contact our Support: https://support.wacom.com

SamxFisher
Posts: 17
Joined: Tue 7. Feb 2017, 19:49

Re: What happened to my bundle software?

Postby SamxFisher » Wed 21. Nov 2018, 20:45

ok thanks.


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