Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

What happened to my bundle software?

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
Posts: 11
Joined: Tue 7. Feb 2017, 19:49

What happened to my bundle software?

Postby SamxFisher » Tue 13. Nov 2018, 11:16

I've purchased an Intuos art and a cintiq 22hd that comes with bundle software, but now if I go to the software library it tells me there is no software for this products. I remember corel painter essentials 5 was given in the cintiq 22hd, but now it keeps telling me there is no software with cintiq 22hd.

I lost the software?

And now, I've purchased a cintiq 27qhd and a mobile studio pro 13 i5, but keeps telling me there is no software bundle available for those products on the website or software library of wacom desktop center.

Is wacom not giving bundle software anymore with their products?

Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: What happened to my bundle software?

Postby wacom5 » Mon 19. Nov 2018, 13:30

For the Cintinq 22 and the Intuos Art you should definitely be able to access your previously registered software. For the Cintiq 27QHD and MobileStudio Pro there is no software included.

Please contact our support if you need the software from your previous registrations: https://support.wacom.com/

Posts: 11
Joined: Tue 7. Feb 2017, 19:49

Re: What happened to my bundle software?

Postby SamxFisher » Wed 21. Nov 2018, 20:45

ok thanks.

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