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Re: Sync problem with Bamboo Spark Inkspace app

Posted: Wed 12. Jul 2017, 12:42
by wacom1
If data gets lost in the transfer from a Spark to the Inkspace App, something is not ok with that unit - perhaps some bad memory chip. It is not normal. If you see this, contact technical support to get the unit repaired or exchanged.

Re: Sync problem with Bamboo Spark Inkspace app

Posted: Tue 18. Jul 2017, 21:15
by iilvlii
I confirm that I also loose some pages during synchronization from time to time. According to my observations the pages may be lost just after they are downloaded. I can remember that I saw some downloaded pages for very short time (less than a second), and then they disappeared. Once I downloaded 4 pages and everything was fine. Then I merged these pages, and all disappeared (this made me really angry). So, maybe the problem is not in the synchronization itself, but in the android app quality (nevertheless, entire system doesn't work as expected, which made it rather useless).

Re: Sync problem with Bamboo Spark Inkspace app

Posted: Sat 22. Jul 2017, 21:19
by ninja007
wacom1 wrote:If data gets lost in the transfer from a Spark to the Inkspace Up, something is not ok with that unit - perhaps some bad memory chip. It is not normal. If you see this, contact technical support to get the unit repaired or exchanged.


Is there any prompt solution for such problem?

Re: Sync problem with Bamboo Spark Inkspace app

Posted: Tue 1. Aug 2017, 10:00
by lizardb0y
The problem is still there, and I see iOS users having similar issues so it's not just Android. I still lose notes with frustrating regularity. I have had improvment by turning off "Background sync" in the Inkspace app and spending the 5-10 minutes typically needed for each sync, keeping my phone active and unlocked until a) Inkspace finally recognises that the Spark exists, and b) some minutes after that when Inkspace actually starts syncing notes.

Time for an update Wacom. What are you doing about this?

Re: Sync problem with Bamboo Spark Inkspace app

Posted: Wed 11. Oct 2017, 09:08
by marcol
There is clearly a design fault in this product.
It's only a waste of money if I can't rely it when I take notes!!!!

Really really disappointed.

Re: Sync problem with Bamboo Spark Inkspace app

Posted: Wed 11. Oct 2017, 09:49
by wacom1
The Spark will deletes notes from the device only after successful transfer to the Inkspace App. If transfer fails, the notes are still in Spark memory and can be transfered again. - If notes disappear without successful transfer to your mobile device, the Spark has a hardware problem and needs repair.