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Re: Sync problem with Bamboo Spark Inkspace app

Posted: Wed 12. Jul 2017, 12:42
by wacom1
If data gets lost in the transfer from a Spark to the Inkspace Up, something is not ok with that unit - perhaps some bad memory chip. It is not normal. If you see this, contact technical support to get the unit repaired or exchanged.

Re: Sync problem with Bamboo Spark Inkspace app

Posted: Tue 18. Jul 2017, 21:15
by iilvlii
I confirm that I also loose some pages during synchronization from time to time. According to my observations the pages may be lost just after they are downloaded. I can remember that I saw some downloaded pages for very short time (less than a second), and then they disappeared. Once I downloaded 4 pages and everything was fine. Then I merged these pages, and all disappeared (this made me really angry). So, maybe the problem is not in the synchronization itself, but in the android app quality (nevertheless, entire system doesn't work as expected, which made it rather useless).