Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

use of pressure lost when install Wacom EK Remote in Adobe Animate CC on Surface Book

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
Posts: 1
Joined: Sat 4. Feb 2017, 08:08

use of pressure lost when install Wacom EK Remote in Adobe Animate CC on Surface Book

Postby MovingMonkey » Sat 4. Feb 2017, 14:02

So this issue concerns an interaction between 3 players:
- Wacom EK Remote drivers
- Surface Book running Windows 10 Pro
- Adobe Animate CC

So, I've been working fine on Adobe Illustrator - pressure sensitivity working nicely with the Wacom EK Remote. Then I start working in Animate and although the 'Use Pressure' option is available and clickable, the pressure sensitivity just isn't working. I realised that Animate is Wintab based/reliant (and Illustrator isn't), so I downloaded and probably reloaded the Wintab drivers. The great news was that the pressure sensitivity in Animate started working! The bad news was that the Wacom EK Remote was completely disabled. So I reinstalled the Wacom EK Remote drivers and ... yep, the pressure sensitivity in Animate stopped working again.

I've posted this to Microsoft too.

Thanks for any help you can give!

Return to “Apps and Services”