New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Support Emails

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
Rockfax
Posts: 12
Joined: Fri 3. Mar 2017, 10:04

Support Emails

Postby Rockfax » Mon 13. Mar 2017, 14:37

Do Wacom respond to support emails?

I have numerous problems with my Wacom mouse and pen (which I have posted about on these forums) and sent two support emails but not had anything other than the automated responses.

It would be useful to know if sending these emails is a waste of time.

wacom1
Posts: 575
Joined: Tue 29. Nov 2016, 09:46

Re: Support Emails

Postby wacom1 » Fri 31. Mar 2017, 12:30

After sending an email to support, you should get a confirmation email and Case number. So you know that we have received it. Normally emails should be answered in 1-2 days (excluding weekends, public holidays etc), but sometimes it takes a bit longer.

Rockfax
Posts: 12
Joined: Fri 3. Mar 2017, 10:04

Re: Support Emails

Postby Rockfax » Fri 31. Mar 2017, 12:36

Thank you. I did send to support emails without reply for a couple for weeks but, after posting this thread, I got a reply and have had a useful correspondence with someone from Wacom support since then.


Return to “Apps and Services”