NEW tablet driver 6.3.22-3 for OSX released. For release notes use the link below the driver on the download page. Problem mit modifiers on keyboard getting stuck was fixed.

Laste version for for Windows 6.3.21-10: Fixed several problems related to touch on display tablets. Last update for an issue with transferring paper sketches or sketching in Inkspace

Support Emails

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
Rockfax
Posts: 9
Joined: Fri 3. Mar 2017, 10:04

Support Emails

Postby Rockfax » Mon 13. Mar 2017, 14:37

Do Wacom respond to support emails?

I have numerous problems with my Wacom mouse and pen (which I have posted about on these forums) and sent two support emails but not had anything other than the automated responses.

It would be useful to know if sending these emails is a waste of time.

wacom1
Posts: 312
Joined: Tue 29. Nov 2016, 09:46

Re: Support Emails

Postby wacom1 » Fri 31. Mar 2017, 12:30

After sending an email to support, you should get a confirmation email and Case number. So you know that we have received it. Normally emails should be answered in 1-2 days (excluding weekends, public holidays etc), but sometimes it takes a bit longer.

Rockfax
Posts: 9
Joined: Fri 3. Mar 2017, 10:04

Re: Support Emails

Postby Rockfax » Fri 31. Mar 2017, 12:36

Thank you. I did send to support emails without reply for a couple for weeks but, after posting this thread, I got a reply and have had a useful correspondence with someone from Wacom support since then.


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