Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Support Emails

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
Rockfax
Posts: 12
Joined: Fri 3. Mar 2017, 10:04

Support Emails

Postby Rockfax » Mon 13. Mar 2017, 14:37

Do Wacom respond to support emails?

I have numerous problems with my Wacom mouse and pen (which I have posted about on these forums) and sent two support emails but not had anything other than the automated responses.

It would be useful to know if sending these emails is a waste of time.

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Support Emails

Postby wacom1 » Fri 31. Mar 2017, 12:30

After sending an email to support, you should get a confirmation email and Case number. So you know that we have received it. Normally emails should be answered in 1-2 days (excluding weekends, public holidays etc), but sometimes it takes a bit longer.

Rockfax
Posts: 12
Joined: Fri 3. Mar 2017, 10:04

Re: Support Emails

Postby Rockfax » Fri 31. Mar 2017, 12:36

Thank you. I did send to support emails without reply for a couple for weeks but, after posting this thread, I got a reply and have had a useful correspondence with someone from Wacom support since then.


Return to “Apps and Services”