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Forum will not activate GMAIL accounts

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helpmeplease
Posts: 2
Joined: Wed 27. Jan 2021, 15:59

Forum will not activate GMAIL accounts

Postby helpmeplease » Wed 27. Jan 2021, 16:10

Your forum does not send activation email to gmail (gmail.com) accounts.
They are not going into spam folders, they simply aren't getting through at all. These emails are going to disposable accounts within 3 seconds. Several attempts to gmail accounts over several days have failed (if it's any help fixing this the gmail account has a full stop in the middle of the username section).

Somewhere in this process there was a note to "contact board administrators" if you aren't getting this mail, there is no way to do this without an account, and having created this account to try and do so, all admin and moderator entries under "The team" have no contact method listed.

Wacom support offers no option to submit queries about the forum.

I had to use a disposable email address to register to try and get help, gmail is estimated to have roughly 1.8 billion users (source https://techjury.net/blog/gmail-statistics/#gref ) so this should be fixed, please.

wacom5
Posts: 1608
Joined: Tue 8. Aug 2017, 14:35

Re: Forum will not activate GMAIL accounts

Postby wacom5 » Wed 3. Feb 2021, 08:47

Hi,
We tested and gmail seems to be working just fine. Can you try again?
Need immediate help? Contact our Support: https://support.wacom.com

sstevemmitchell
Posts: 2
Joined: Fri 10. Sep 2021, 17:51

Re: Forum will not activate GMAIL accounts

Postby sstevemmitchell » Fri 10. Sep 2021, 17:55

helpmeplease wrote:Your forum does not send activation email to gmail (gmail.com) accounts.
They are not going into spam folders, they simply aren't getting through at all. These emails are going to disposable accounts within 3 seconds. Several attempts to gmail accounts over several days have failed (if it's any help fixing this the gmail account has a full stop in the middle of the username section).

Somewhere in this process there was a note to "contact board administrators" if you aren't getting this mail, there is no way to do this without an account, and having created this account to try and do so, all admin and moderator entries under "The team" have no contact method listed.

Wacom support offers no option to submit queries about the forum.

I had to use a disposable email address to register to try and get help, gmail is estimated to have roughly 1.8 billion users (source https://techjury.net/blog/gmail-statistics/#gref ) so this should be fixed, please.


Having facing the same issue from past week but now it's working fine.

helpmeplease
Posts: 2
Joined: Wed 27. Jan 2021, 15:59

Re: Forum will not activate GMAIL accounts

Postby helpmeplease » Fri 23. Sep 2022, 04:45

wacom5 wrote:Hi,
We tested and gmail seems to be working just fine. Can you try again?


I'm sorry it has been so long, due to the temp mail I did not see that you had replied and had given up. I am still not able to get password reset emails sent to my gmail address for my original account, it accepts the username and email and says that an email has been sent, but nothing arrives (spam checked of course), I tried several times many months ago, and again recently.

wacom5
Posts: 1608
Joined: Tue 8. Aug 2017, 14:35

Re: Forum will not activate GMAIL accounts

Postby wacom5 » Fri 23. Sep 2022, 06:57

That is very strange. Would you mind opening a support ticket (https://support.wacom.com/hc/en-us/requests/new) so we can check deeper into it? Please mention that you were talking to one of the Moderators and that he asked you to open the ticket so it will reach me as soon as possible.
Sorry for the inconvenience.
Need immediate help? Contact our Support: https://support.wacom.com


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