New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Software Wacom no longer detects my tablet from the Creator Update

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AegisFalcon
Posts: 1
Joined: Thu 20. Apr 2017, 18:36

Software Wacom no longer detects my tablet from the Creator Update

Postby AegisFalcon » Thu 20. Apr 2017, 21:20

Hello everyone,

Since the Creator Update of Windows my tablet Intuos Art is no longer recognized on the software which prevents me to manage the options.

It is written on "Wacom desktop center" that the driver is up to date but no device is connected. In wacom tablet properties it tells me that the driver can not be found. In place of all this Windows installed me "Windows Ink".

I would love to use my tablet completely because there I can not handle the pressure. Thank you for your help

wacom1
Posts: 453
Joined: Tue 29. Nov 2016, 09:46

Re: Software Wacom no longer detects my tablet from the Creator Update

Postby wacom1 » Fri 21. Apr 2017, 08:28

I would first unplug and replug the tablet, then use the Wacom Desktop Center -> Backup Settings -> Reset Settings option to force the driver to search again for the tablet. - If that fails, go to device manager and look for indicated problems. If it looks ok, but problem remains: Unplug the tablet, uninstall the driver, remove any Wacom entries in device manager (including HID Compliant mouse, if the properties mention Wacom). Then restart Windows, attach the tablet and install the latest driver. - The Windows Ink workbench is show in the new Win10 version, if a pen/touch devices is detected. When the tablet driver is running, you can turn off 'use Windows Ink' in the drivers mapping panel.


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