Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Software Wacom no longer detects my tablet from the Creator Update

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
AegisFalcon
Posts: 1
Joined: Thu 20. Apr 2017, 18:36

Software Wacom no longer detects my tablet from the Creator Update

Postby AegisFalcon » Thu 20. Apr 2017, 21:20

Hello everyone,

Since the Creator Update of Windows my tablet Intuos Art is no longer recognized on the software which prevents me to manage the options.

It is written on "Wacom desktop center" that the driver is up to date but no device is connected. In wacom tablet properties it tells me that the driver can not be found. In place of all this Windows installed me "Windows Ink".

I would love to use my tablet completely because there I can not handle the pressure. Thank you for your help

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Software Wacom no longer detects my tablet from the Creator Update

Postby wacom1 » Fri 21. Apr 2017, 08:28

I would first unplug and replug the tablet, then use the Wacom Desktop Center -> Backup Settings -> Reset Settings option to force the driver to search again for the tablet. - If that fails, go to device manager and look for indicated problems. If it looks ok, but problem remains: Unplug the tablet, uninstall the driver, remove any Wacom entries in device manager (including HID Compliant mouse, if the properties mention Wacom). Then restart Windows, attach the tablet and install the latest driver. - The Windows Ink workbench is show in the new Win10 version, if a pen/touch devices is detected. When the tablet driver is running, you can turn off 'use Windows Ink' in the drivers mapping panel.


Return to “Apps and Services”