NEW tablet driver 6.3.23-3 for OSX released. For release notes use the link below the driver on the download page. Fixed: Problem mit modifiers on keyboard in combination with pentip, accidential double-clicks etc.

New version for for Windows 6.3.23-1: Fixed various problems - zooming with expresskeys, 'driver not responding' error message and others.

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom Cintiq Pro 13” or 16”, please update the tablet pen firmware to version 1.2.3.0 to address this issue. The update is now available via the Wacom Desktop Center application on your computer.
There is now also such a firmware update for MobileStudio Pro for this issue.

Software Wacom no longer detects my tablet from the Creator Update

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
AegisFalcon
Posts: 1
Joined: Thu 20. Apr 2017, 18:36

Software Wacom no longer detects my tablet from the Creator Update

Postby AegisFalcon » Thu 20. Apr 2017, 21:20

Hello everyone,

Since the Creator Update of Windows my tablet Intuos Art is no longer recognized on the software which prevents me to manage the options.

It is written on "Wacom desktop center" that the driver is up to date but no device is connected. In wacom tablet properties it tells me that the driver can not be found. In place of all this Windows installed me "Windows Ink".

I would love to use my tablet completely because there I can not handle the pressure. Thank you for your help

wacom1
Posts: 399
Joined: Tue 29. Nov 2016, 09:46

Re: Software Wacom no longer detects my tablet from the Creator Update

Postby wacom1 » Fri 21. Apr 2017, 08:28

I would first unplug and replug the tablet, then use the Wacom Desktop Center -> Backup Settings -> Reset Settings option to force the driver to search again for the tablet. - If that fails, go to device manager and look for indicated problems. If it looks ok, but problem remains: Unplug the tablet, uninstall the driver, remove any Wacom entries in device manager (including HID Compliant mouse, if the properties mention Wacom). Then restart Windows, attach the tablet and install the latest driver. - The Windows Ink workbench is show in the new Win10 version, if a pen/touch devices is detected. When the tablet driver is running, you can turn off 'use Windows Ink' in the drivers mapping panel.


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