Mosketch appli crash at launch

[davee33]

Hi,
I just dowloaded a tried version of mosketch, (downloaded twice and installed twice also :) ) was exited to use it but the software crashed at launch everytime.
So can't use it and try it at that time.
did someone allready had this problem, and is anyone have a solution for that kind of problem? thanks you.

[wacom1]

What is your operating system ? Is there an error message when it crashes ? Is it freezing ? Did you register and receive a trial license activation ? See the steps at http://support.mokastudio.com/support/s ... activation

[benoitlecallennec]

Hi,

if you get a popup window saying that Opencll.dll is missing, please try to update your graphics driver and see if that solves your issue.

Sorry for the inconvenience.
Best.

[davee33]

Hi,
System Windows 7.
Well there's No error message no freezing, no registration panel. And no opencll.dll missing. And not any kind of alert. The appli just chut down.

so???? :) :) I would like to give you something to "grab", that would explain the problem, but... what?
Thank you for your kindness.

'open to any kind of solution anyway.
David.

[wacom4]

Did you try to contact the support of Mosketch already?
Since Wacom is not the manufacturer of this application our means are limited...

[davee33]

Hello,
Not yet but well, you're right. i should have done it already. Thanks anyway. :) ... May be you have a link to join them?
thanks.
David.

[wacom5]

Hi, here is a link to the Mosketch customer support:
https://www.mokastudio.com/contact.html