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Mosketch appli crash at launch

Posted: Wed 23. Aug 2017, 08:37
by davee33
Hi,
I just dowloaded a tried version of mosketch, (downloaded twice and installed twice also :) ) was exited to use it but the software crashed at launch everytime.
So can't use it and try it at that time.
did someone allready had this problem, and is anyone have a solution for that kind of problem? thanks you.

Re: Mosketch appli crash at launch

Posted: Wed 30. Aug 2017, 08:15
by wacom1
What is your operating system ? Is there an error message when it crashes ? Is it freezing ? Did you register and receive a trial license activation ? See the steps at http://support.mokastudio.com/support/s ... activation

Re: Mosketch appli crash at launch

Posted: Thu 31. Aug 2017, 12:02
by benoitlecallennec
Hi,

if you get a popup window saying that Opencll.dll is missing, please try to update your graphics driver and see if that solves your issue.

Sorry for the inconvenience.
Best.

Re: Mosketch appli crash at launch

Posted: Mon 4. Sep 2017, 08:19
by davee33
Hi,
System Windows 7.
Well there's No error message no freezing, no registration panel. And no opencll.dll missing. And not any kind of alert. The appli just chut down.

so???? :) :) I would like to give you something to "grab", that would explain the problem, but... what?
Thank you for your kindness.

'open to any kind of solution anyway.
David.

Re: Mosketch appli crash at launch

Posted: Mon 4. Sep 2017, 14:50
by wacom4
Did you try to contact the support of Mosketch already?
Since Wacom is not the manufacturer of this application our means are limited...

Re: Mosketch appli crash at launch

Posted: Tue 5. Sep 2017, 12:20
by davee33
Hello,
Not yet but well, you're right. i should have done it already. Thanks anyway. :) ... May be you have a link to join them?
thanks.
David.

Re: Mosketch appli crash at launch

Posted: Thu 7. Sep 2017, 06:39
by wacom5
Hi, here is a link to the Mosketch customer support:
https://www.mokastudio.com/contact.html