News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at
Thanks for your understanding.

Wacom Customer Support page:

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:

About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS services

Product Registration:
Please register our products on
How do I register my Wacom device?

Battery on ExpressKeys Remote

Cintiq and Cintiq Pro
Posts: 40
Joined: Sat 16. Sep 2017, 14:11

Re: Battery on ExpressKeys Remote

Postby RobArt » Thu 12. Mar 2020, 08:22

Well, you can add. This version of the driver messes with calibration on initial boot, and I can't even click the "calibrate" button as it's greyed out!!!
I'm going back to the older version till you fix this!

Posts: 1289
Joined: Tue 8. Aug 2017, 14:35

Re: Battery on ExpressKeys Remote

Postby wacom5 » Thu 12. Mar 2020, 08:58

It would be better if you could report the issue to the customer support team. We need all the data we can get to help us fix it.

As for the battery status of the ExpressKey Remote, we haven't been able to reproduce it so it would also be helpful if you could report it to the support team. It's not impossible that this could be a hardware issue but more testing would be required and it's not possible to do this through the forum.

The contact for the support team is in my signature below.
Need immediate help? Contact our Support:

Posts: 40
Joined: Sat 16. Sep 2017, 14:11

Re: Battery on ExpressKeys Remote

Postby RobArt » Thu 12. Mar 2020, 09:06

Whilst my Cintiq was under warranty I reported it several times on phone, email etc. Nothing ever seemed to get done.

They kept asking if I can test on a second computer. Like I have a second iMac lying around to use for testing. The alternative was to send my Cintiq back at my expense to have it looked at. A total of possible 3 weeks that I couldn't work.

I have resigned to bare the issues and find workaround solutions.
I am able to function with the WacomTablet_6.3.37-3 driver. I will stick with this.

Posts: 1
Joined: Sun 10. May 2020, 14:33

Re: Battery on ExpressKeys Remote

Postby MiekeRoth » Sun 10. May 2020, 14:36

I have the same problem. Bought the ExpressKeys Remote a week ago. It works fine but at 87% it says that the battery is low. Got the latest drivers

Posts: 40
Joined: Sat 16. Sep 2017, 14:11

Re: Battery on ExpressKeys Remote

Postby RobArt » Thu 9. Jul 2020, 09:40

I finally have a new computer attached to my Cintiq.

I can NOW confirm this issue still remains even though I have worked on the new connection for some 2 weeks.
Twice it has told me the device is low on battery, even though the Remote was at 87% and the warning light below was not on.

So, something is afoot, and it's not my computer.



Posts: 14
Joined: Fri 29. Nov 2019, 09:49

Re: Battery on ExpressKeys Remote

Postby Exoskeleton1994 » Sat 2. Jan 2021, 14:14

Same here, Mac 10.14.6 and the EK battery status never goes under 75%, and when I charge it, it only says "charged". Only the red light can help.

Return to “Pen Displays”