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Stuck modifier key issue (Yup, still there.)

Everything related to drivers
dsaponaro
Posts: 21
Joined: Fri 21. Apr 2017, 15:06

Stuck modifier key issue (Yup, still there.)

Postby dsaponaro » Thu 9. Jan 2020, 16:48

From the driver's latest release notes...

"We fixed an issue which caused modifiers (shift, control, etc.) triggered from ExpressKeys, Pen Buttons, or the eraser to not function correctly when coupled with the keyboard."

This has not been fixed.

In the 3 and a half years of owning the Cintiq 27QHDT it has never functioned as advertised. The touch features are unusable and the drivers have never functioned without major usability issues that interfere with workflow.

These drivers are still a trash fire.

wacom5
Posts: 1243
Joined: Tue 8. Aug 2017, 14:35

Re: Stuck modifier key issue (Yup, still there.)

Postby wacom5 » Fri 10. Jan 2020, 09:18

As much as I understand this can be frustrating, this post doesn't help much fixing the problem.

Many customers that reported stuck key issues previously have reported that the latest driver fixed the problem for them. We had a few customers test it before the official release to be sure.

Maybe the problem you are experiencing is another one but if you don't explain it properly, we cannot help you.
Need immediate help? Contact our Support: https://support.wacom.com

asdfgh
Posts: 14
Joined: Mon 27. Jan 2020, 18:02

Re: Stuck modifier key issue (Yup, still there.)

Postby asdfgh » Sun 2. Feb 2020, 17:45

I downgraded to 6.3.37-3, it seems to work fine so far.

saschek0808
Posts: 4
Joined: Fri 14. Feb 2020, 12:53

Re: Stuck modifier key issue (Yup, still there.)

Postby saschek0808 » Sat 15. Feb 2020, 17:05

I actually have this issue too. Stuck option key in my case, which I have mapped to the pen button. I am working on an iMac Pro with the newest version of Catalina and I have a Cintiq 27QHD. It always appears after two or three hours of working in Photoshop. Sometimes restarting the driver works. But in most cases I have to restart the whole computer. Sometimes even the whole Cintiq stops working. It's still functioning as a screen. But there is no input whatsoever registered. I have tried several pens - they all run into the same issue afte a while. I am working with the newest version of Adobe Photoshop CC by the way. Before Catalina, everything worked fine for me though. And yes - it's frustrating. DEEPLY frustrating.

wacom5
Posts: 1243
Joined: Tue 8. Aug 2017, 14:35

Re: Stuck modifier key issue (Yup, still there.)

Postby wacom5 » Tue 18. Feb 2020, 14:47

Please report this to our support team so we can continue tracking the issue.
Need immediate help? Contact our Support: https://support.wacom.com

saschek0808
Posts: 4
Joined: Fri 14. Feb 2020, 12:53

Re: Stuck modifier key issue (Yup, still there.)

Postby saschek0808 » Mon 11. May 2020, 12:00

The issue remains - even with the latest version of your driver. I am on Catalina on an iMac Pro with all the latest software. And stop referring to your "support team", because there is no such thing. Get your drivers straight. NOTHING works. I am drawing for a few seconds and suddenly I can only draw straight lines as if I would press the shif key. This is a global issue since it does not change if I switch between Photoshop versions or restart the programs/reboot the computerl And no - it is NOT my pen. It's present on all my pens … 


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