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Cintiq companion 2 display, active area is limited when using pen

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
sounas
Posts: 4
Joined: Tue 15. Aug 2017, 18:38

Cintiq companion 2 display, active area is limited when using pen

Postby sounas » Mon 15. Jun 2020, 20:11

Hi,
This is a weird problem I have with my Cintiq Companion 2 diplay area. When I use touch, it works fine and I can access all edges around the screen. But when I use the pen, the left part near the edge (around 2 cm) is not accessible and the pen is limited to go beyond. It's like the display limits have been reduced but I can't find any setting to adjust or reset the work area.

Maybe it's a a setting of Windows 10: Pen & Touch setting or Tablet setting, I don't know, because the display worked fine so far.
Note I have installed latest wacom update and it didn't fix the issue.

Is there any way to fix the active area of the display when using the pen with Companion 2?
You can see a screenshot here:
https://www.dropbox.com/s/xhl9bv2ac9lla ... veArea.jpg

Best,
Ilias

wacom5
Posts: 1141
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq companion 2 display, active area is limited when using pen

Postby wacom5 » Tue 16. Jun 2020, 08:31

Pretty sure that is a hardware issue with the Pen sensor. You need to contact support - https://www.wacom.com/support/contact-support
Need immediate help? Contact our Support: https://support.wacom.com


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