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One by Wacom with MS OneNote

Intuos, Intuos Pro, Bamboo, Graphire, etc.
KamilSz
Posts: 2
Joined: Thu 25. Jun 2020, 19:58

One by Wacom with MS OneNote

Postby KamilSz » Thu 25. Jun 2020, 20:04

Hi!
I'm having an issue with One by Wacom when using OneNote for Windows 10. It shows the cursor arrow when drawing and the dot when choosing pens/colors. It should be the other way around. Any idea how to fix this?
When I open a notebook in the online OneNote app the cursor behavior is correct.
I will appreciate any suggestions!

wacom5
Posts: 1113
Joined: Tue 8. Aug 2017, 14:35

Re: One by Wacom with MS OneNote

Postby wacom5 » Mon 29. Jun 2020, 07:14

Hi,
Which Operating System are you using and which Wacom Driver version.
What is the exact model number of your One by WAcom.
I cannot reproduce the issue from my side.
In any case, if this is only happening with One Note, then you should report the issue Microsoft.
Need immediate help? Contact our Support: https://support.wacom.com

KamilSz
Posts: 2
Joined: Thu 25. Jun 2020, 19:58

Re: One by Wacom with MS OneNote

Postby KamilSz » Mon 29. Jun 2020, 08:12

Hi,

Thanks for your answer!
I am using Windows 10 Pro x64. My Wacom Model is CTL-672, my driver is 6.3.39-1.
The problem is only with OneNote for Windows 10, it works perfectly with OneNote 2016.
There is a related thread on Microsoft forum https://answers.microsoft.com/en-us/msoffice/forum/all/mousepen-from-a-wacom-display/b4a4fb2e-6f21-4252-9b37-8d0c13f43c8f?rtAction=1593107981211&tm=1593108147325.

wacom5
Posts: 1113
Joined: Tue 8. Aug 2017, 14:35

Re: One by Wacom with MS OneNote

Postby wacom5 » Mon 29. Jun 2020, 09:17

Thanks for confirming. I doubt this is Wacom related. Pointers are managed by the application so MS will need to provide a fix and a solution for this issue.
Need immediate help? Contact our Support: https://support.wacom.com


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