Wacom Intuos all SIZE Problem - CTRL+SHIFT retained

[Katanga]

Hello guys,


sorry for my bad english but i have tell you that, so that i can help others.


Quick Overview:

bought a wacom tablet, installed the newest update.

When i clicked on 2 Expressbuttons. CTRL and SHIFT it freezes the command. Even if i dont touch the expresskeys, the command CTRL + SHIFT is active.

The Wacom Support Maria tried to help me, and in the end she said that i should by a new wacom tablet. (Oh man...)


I returned the tablet and bought a new one. The Intous L. Same PROBLEM! Reinstalled my complete computer, try to find the solution, nothing worked. Tried it on a macbook, imac, another Windows PC, same. CTRL+SHIFT are active, after clicking, even when you dont touch the buttons. Even when you unplug the tablet its still active.


So my solution: Downloaded manually an older verision. For me, WacomTablet_6.3.34-3

Now everything worked. I can click the buttons, without problems. No freezing, no nothing ;-)

[wacom5]

Hi,
Thanks for sharing this. We will gather these details and report the bug to the driver team. The support team will probably need to gather some additional details.

[Katanga]

I will be here, if you need any other information !

[Katanga]

Hello Wacom,



so sad. Until now nothing happened.

No new update, nothing from wacom. Cant work with my tablet and i will sell it.

Old drivers could be used, BUT with old drivers comes bad sinychronization with the pen. So its not usefull.

[wacom5]

The Driver team has been able to reproduce the issue but a fix will only come with a future driver update. There is still no set date or other details of when this will happen.