Hello guys,
sorry for my bad english but i have tell you that, so that i can help others.
Quick Overview:
bought a wacom tablet, installed the newest update.
When i clicked on 2 Expressbuttons. CTRL and SHIFT it freezes the command. Even if i dont touch the expresskeys, the command CTRL + SHIFT is active.
The Wacom Support Maria tried to help me, and in the end she said that i should by a new wacom tablet. (Oh man...)
I returned the tablet and bought a new one. The Intous L. Same PROBLEM! Reinstalled my complete computer, try to find the solution, nothing worked. Tried it on a macbook, imac, another Windows PC, same. CTRL+SHIFT are active, after clicking, even when you dont touch the buttons. Even when you unplug the tablet its still active.
So my solution: Downloaded manually an older verision. For me, WacomTablet_6.3.34-3
Now everything worked. I can click the buttons, without problems. No freezing, no nothing ;-)
News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Wacom Intuos all SIZE Problem - CTRL+SHIFT retained
Re: Wacom Intuos all SIZE Problem - CTRL+SHIFT retained
Hi,
Thanks for sharing this. We will gather these details and report the bug to the driver team. The support team will probably need to gather some additional details.
Thanks for sharing this. We will gather these details and report the bug to the driver team. The support team will probably need to gather some additional details.
Need immediate help? Contact our Support: https://support.wacom.com
Re: Wacom Intuos all SIZE Problem - CTRL+SHIFT retained
I will be here, if you need any other information !
Re: Wacom Intuos all SIZE Problem - CTRL+SHIFT retained
Hello Wacom,
so sad. Until now nothing happened.
No new update, nothing from wacom. Cant work with my tablet and i will sell it.
Old drivers could be used, BUT with old drivers comes bad sinychronization with the pen. So its not usefull.
so sad. Until now nothing happened.
No new update, nothing from wacom. Cant work with my tablet and i will sell it.
Old drivers could be used, BUT with old drivers comes bad sinychronization with the pen. So its not usefull.
Re: Wacom Intuos all SIZE Problem - CTRL+SHIFT retained
The Driver team has been able to reproduce the issue but a fix will only come with a future driver update. There is still no set date or other details of when this will happen.
Need immediate help? Contact our Support: https://support.wacom.com
Re: Wacom Intuos all SIZE Problem - CTRL+SHIFT retained
Should be fixed now with the latest release.
Need immediate help? Contact our Support: https://support.wacom.com