News 20.07.2020:
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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Cintinq Pro 13 not working!
-
Shadowwyld
- Posts: 1
- Joined: Sat 7. Nov 2020, 23:31
Cintinq Pro 13 not working!
I have my Wacom Cintinq Pro 13 set up like I usually do: Power on bottom left, input top left. USB-C to Wacom Link, to USB-A and HDMI. Running Windows 10. Worked a few months ago when I used it but now it will not. It functions as a mouse and that is it. It does not register as a display in Display Settings. It shows up as a mouse under devices. Updated all drivers, uninstalled all drivers, restarted, reinstalled newest drivers. Updated Windows 10. Nothing it making the wacom display a screen. It is black. The Wacom Desktop Center shows the tablet. I am at a loss for what is going on! Please help!
Re: Cintinq Pro 13 not working!
Are you using the Wacom Link or the Wacom Link Plus? If the device is not detected as a display, then the issue is only with the video cable. The Wacom Driver only handles the pen/touch component of the Cintiq Pro.
Please replace the HDMI cable or and any other adapter you may be using and this should solve the problem. If the issue persists, there might be a defect with your Wacom Link.
Please replace the HDMI cable or and any other adapter you may be using and this should solve the problem. If the issue persists, there might be a defect with your Wacom Link.
Need immediate help? Contact our Support: https://support.wacom.com