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Anybody having trouble with today’s update

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denniscalero
Posts: 42
Joined: Fri 16. Dec 2016, 13:34

Anybody having trouble with today’s update

Postby denniscalero » Sun 11. Oct 2020, 14:59

I don’t usually have issues but today’s update won’t let me install my settings, disappears, tablet driver not found etc

denniscalero
Posts: 42
Joined: Fri 16. Dec 2016, 13:34

Re: Anybody having trouble with today’s update

Postby denniscalero » Sun 8. Nov 2020, 15:25

installed the latest driver to a totally new computer and having the same issues. tablet driver not found. go back one version and no problem

denniscalero
Posts: 42
Joined: Fri 16. Dec 2016, 13:34

Re: Anybody having trouble with today’s update

Postby denniscalero » Tue 10. Nov 2020, 20:47

I know no ones paying attention, but I have three PCs, a desktop, a MSP 16 and a companion 1.

All up to date on all updates. The latest wacom update gives them all the same error

wacom5
Posts: 1455
Joined: Tue 8. Aug 2017, 14:35

Re: Anybody having trouble with today’s update

Postby wacom5 » Thu 12. Nov 2020, 08:45

Sorry for not replying sooner. Have you tried a full clean install? https://www.wacom.com/en-de/support?guideId=010-373
Need immediate help? Contact our Support: https://support.wacom.com

denniscalero
Posts: 42
Joined: Fri 16. Dec 2016, 13:34

Re: Anybody having trouble with today’s update

Postby denniscalero » Fri 13. Nov 2020, 14:29

I haven't. I'll try that now.

denniscalero
Posts: 42
Joined: Fri 16. Dec 2016, 13:34

Re: Anybody having trouble with today’s update

Postby denniscalero » Fri 13. Nov 2020, 20:27

i was able to update to the new driver on all three machine. new problem: it will not restore backup settings. it just lags forever and when I restart I have the same problem again.

wacom5
Posts: 1455
Joined: Tue 8. Aug 2017, 14:35

Re: Anybody having trouble with today’s update

Postby wacom5 » Mon 16. Nov 2020, 07:32

Are you trying to restore from a local file or from the cloud?
Need immediate help? Contact our Support: https://support.wacom.com

denniscalero
Posts: 42
Joined: Fri 16. Dec 2016, 13:34

Re: Anybody having trouble with today’s update

Postby denniscalero » Sat 21. Nov 2020, 17:33

same thing happens either way

wacom5
Posts: 1455
Joined: Tue 8. Aug 2017, 14:35

Re: Anybody having trouble with today’s update

Postby wacom5 » Mon 23. Nov 2020, 13:19

Please contact our support then. The team will need to collect some logs.
Need immediate help? Contact our Support: https://support.wacom.com


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