News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.



Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Wacom Link only works after reinstalling the drivers

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Coffeyart
Posts: 6
Joined: Tue 24. Nov 2020, 02:51

Wacom Link only works after reinstalling the drivers

Postby Coffeyart » Fri 11. Dec 2020, 19:46

I've been having issues with getting my Wacom Link to work and for awhile, there wasn't one set thing I could do to get it to work. It was always something different. Now, the only solution I've found so far that works every time, is to uninstall and reinstall the Wacom drivers. Though this solution works, I don't want to have to be restarting my Mobile Studio Pro or computer several times a day just to get the Link to work.

Is there anything I can do to fix this and make the Wacom Link work every time?

P.S. Once the Mobile Studio Pro is hooked up to my computer via the adapter and recognized as another "monitor", my tablet shows the screen and keeps working until I unplug it from the Wacom Link.

wacom5
Posts: 1297
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Link only works after reinstalling the drivers

Postby wacom5 » Mon 14. Dec 2020, 12:27

Are you reinstalling the driver in the host computer or on the MobileStudio Pro?
Have you checked if simply restarting the driver from the Wacom Desktop Center will also solve the problem?
Need immediate help? Contact our Support: https://support.wacom.com

Coffeyart
Posts: 6
Joined: Tue 24. Nov 2020, 02:51

Re: Wacom Link only works after reinstalling the drivers

Postby Coffeyart » Tue 15. Dec 2020, 01:45

At the very least, I have to reinstall it on the Mobile Studio Pro but more often then now, I have to reinstall it both on my computer and the MSP.
I have tried restarting the Wacom driver from the Wacom Desktop Center as well as going to -Windows key + r, typing in 'services.msc'- and restarting it from there. Neither way works.

I don't know if my computer and MSP having different graphics cards makes a difference as I believe my issue is more related to display.

Without reinstalling the divers, the MSP will work like an Intuos instead of a Cintiq. But when I reinstall the drivers, it works fine. Maybe something changes on start up/shut down that I don't notice.

wacom5
Posts: 1297
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Link only works after reinstalling the drivers

Postby wacom5 » Tue 15. Dec 2020, 14:06

Please check if both Windows installations are up to date, just in case. In my testing, The MSP will immediately trigger Hybrid mode (Desktop Mode) once a video signal is received via the Wacom Link. It is strange to me that you would need to reinstall the driver for this to work...
Need immediate help? Contact our Support: https://support.wacom.com

Coffeyart
Posts: 6
Joined: Tue 24. Nov 2020, 02:51

Re: Wacom Link only works after reinstalling the drivers

Postby Coffeyart » Thu 17. Dec 2020, 22:25

Both Windows are up to date and I check them every day. Also, every day I check with "Driver Easy" if any other drivers need updating AND I check Wacoms site incase of a driver update.

I have been emailing Wacom back and forth and they offer no help other than saying "Your Wacom Link sounds like its the issue so you would need a new one". Due to a long long reason, Wacom can't sent a replacement so I caved and order another one.

Same thing happens. When I plug it in, it only goes into tablet mode and not Cintiq mode. But still when I uninstall and reinstall the Wacom drivers it works just fine.

I really need support with this as I can't find any other help online and because I don't think its good to be restarting my Mobile Studio Pro and Computer so much


Return to “Pen Computers”