Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

[koukgi]

The subject says it all.

Environment inkspace 2.7.4 Windows 10 latest updates

It sticks at Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

Furthermore if I try to login from the inkspace software it does a weird loop and never finishes. The settings windows says 'Logout' after that but it does not strike me with confidence.

What's going on?

Any help idea is much appreciated.
Regards

[chrisL]

Hello Everyone,

I have exactly the same issue.
Is there any solution to this ?

Thanks a lot for your help,

Chris

[wacom4]

Can this be a setting with the default browser your system is using?
We have seen issues with restrictive cookie settings and the login to WacomID resources.

In general: This is probably better discussed in depth with your regional support team. This allows us to discuss your specific setup in private.
http://www.wacom.com/support/contact-support

[chrisL]

Hi Wacom4,

Thanks a lot for the feedback :)
I am using the desktop application that I downloaded from Microsoft store.
I do not use the browser.
My OS is Windows 10.
My default browser is Chrome.

I will contact the local support team.
Thanks !

Chris