Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Driver 6.3.19-6 - STILL BUGGY

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 11
Joined: Sun 18. Dec 2016, 20:52

Re: Driver 6.3.19-6 - STILL BUGGY

Postby henrikmjoberg » Sat 22. Apr 2017, 00:12

Oh no, I have to bump this thread once more.

The latest driver 6.3.21 re-introduces the curves adjustment bug in Adobe Lightroom CC 2015.10 that's been around since version 6.3.15. So the last stable version for me running OSX 10.12.4 is 6.3.20-4. How is it even possible to bring back old bugs? I'll live with accidental double clicks for now.

There used to be two long threads on this forum about the mentioned issue, but it's long gone since this forum had half a years down period. However the description is still found at Adobe, but this time it's not their fault;
https://forums.adobe.com/thread/1827333 and
https://feedback.photoshop.com/photosho ... intous-pro

Posts: 1
Joined: Fri 5. May 2017, 11:57

Re: Driver 6.3.19-6 - STILL BUGGY

Postby smangerbot » Fri 5. May 2017, 12:04

This is all very disheartening.

I have a bamboo pen & touch (CHT-460), intuos3 and a cintiq pro 13.

I've downgraded to El Capitan, and still have sticky keys and clicks gallore with the bamboo and the cintiq. for work reasons i can't go back to 10.10. Wacom, how is this possible? how can you not get the most important part of the package right? this seems to have been going on for years, osx10.11 came out in 2015.

i'm seriously considering selling it all and looking into an alternative.

Posts: 3
Joined: Tue 9. May 2017, 05:46

Re: Driver 6.3.19-6 - STILL BUGGY

Postby Collieagle » Tue 9. May 2017, 06:03

Lost for words and had enough!
After mantyyears of using Wacom tablets and talking them up to the max, I have major issues with the latest driver, the Tablet preference utility and no recognition of tablet in windows 10 after an upgrade, my old Intuos 4 has been very faithful to me up until recently and has never given me any problems, I have tried every fix that I can find on the net but to no avail, can anyone make any suggestions as I am at a loss and Wacom don't appear to give a rat's, sorry to say that if I can't fix the issue soon I will be purchasing another tablet, given this crapware issue and no support I think it may be from a different tablet manufacturer...............Help anyone?

Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Driver 6.3.19-6 - STILL BUGGY

Postby wacom1 » Tue 9. May 2017, 07:15

If you update/change your os and then a component isn't working as before, it is probably not the fault of that component. The Intuos4 has build-in mouse emulation and works without any Wacom driver installed. Windows has to detect it and use the basic mouse driver for it. If that does not happen, either something is wrong on the side of the hardware (tablet, computer, cable) or something is wrong in the Windows installation. - Best is to unplug the tablet, uninstall the driver, restart Windows and then look in device manager: any remaining Wacom entries should be removed, then the tablet attached. Windows must recognize an HID mouse device, provide power and the pen should be able to move the pointer. - When that is fine, install the current tablet driver.

Posts: 3
Joined: Tue 9. May 2017, 05:46

Re: Driver 6.3.19-6 - STILL BUGGY

Postby Collieagle » Wed 10. May 2017, 01:03

Hi,OK followed your suggestion and so far sort of OK, but still have an issue with my "Wacom Tablet Preference" software and your desktop center is telling me that there is no device connected and also that my driver is up to date #(6.1.5b3) should I still update the driver?
My tablet is now functional and hot keys are a functional, Recommendations please?
Cheers for your help on this!

Posts: 2
Joined: Wed 10. May 2017, 16:55

Re: Driver 6.3.19-6 - STILL BUGGY

Postby lingwood » Wed 10. May 2017, 17:05

Mine "works" as a pen just with no wacom features, no buttons no pressure. the drivers are installed but the tablet detection is broken. The device drivers appear to be fine. I've uninstalled and reinstalled a few times and it has worked briefly then gone wrong again. Perhaps you could publish the versions of the device drivers I should be seeing (windows 10)?

wacom1 you could suggest that when a major installation happens the problem might not be your software. I'd suggest when you have reputation for producing terribly unreliable drivers which don't function correctly and forum full of customers telling you this...perhaps the problem is your drivers? It's not the 90s anymore, driver problems (major os update or no) aren't really a thing anymore, except for these tablets (and killer wifi but that's another discussion).

Posts: 3
Joined: Tue 9. May 2017, 05:46

Re: Driver 6.3.19-6 - STILL BUGGY

Postby Collieagle » Wed 17. May 2017, 22:22

Try this driver version it at least gives me all the interaction with buttons etc on my intuos 4 - # (6.1.5b3) only thing I cant use anymore is my"Wacom Tablet Preference" software,good luck anyway, pretty sad when users pay big money for high end products and can't get reliable driver updates, oh well suppose they just want to sell new units/tablets etc:\. but I for one will be hesitant until I see some reform

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