Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
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Drawing software:
If you wondering which software to choose, check the trial versions below:

Cintiq Pro 13HD No Recognized by Laptop

Cintiq and Cintiq Pro
nyathan
Posts: 2
Joined: Sat 15. Jul 2017, 21:54

Cintiq Pro 13HD No Recognized by Laptop

Postby nyathan » Sat 15. Jul 2017, 21:59

I recently got a 13HD Cintiq about 2 weeks ago and it has been working fine until today. I use a 2014 Macbook Pro. I think I was installing the pen update and it failed for no reason? Now my computer refuses to recognize the Cintiq being connected to my laptop and the buttons on the Cintiq won't even work.

Wacom Desktop Center says all my drivers are up to date now. I have tried deleting and reinstalling the drivers to no avail, along with restarting. Please help, I didn't save up $1k just to get a big useless monitor!!

Kanethy
Posts: 2
Joined: Wed 25. Oct 2017, 09:56

Re: Cintiq Pro 13HD No Recognized by Laptop

Postby Kanethy » Wed 25. Oct 2017, 11:05

Hi, I have the same issue, my computer doesn't recognize my tablet, the screen appears but pen touch and any buttons don't work. Tried everything, the issue should come from the usb connection, but I don't know what to do... help..


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