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Mosketch appli crash at launch

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davee33
Posts: 9
Joined: Wed 11. Jan 2017, 15:39

Mosketch appli crash at launch

Postby davee33 » Wed 23. Aug 2017, 08:37

Hi,
I just dowloaded a tried version of mosketch, (downloaded twice and installed twice also :) ) was exited to use it but the software crashed at launch everytime.
So can't use it and try it at that time.
did someone allready had this problem, and is anyone have a solution for that kind of problem? thanks you.

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Mosketch appli crash at launch

Postby wacom1 » Wed 30. Aug 2017, 08:15

What is your operating system ? Is there an error message when it crashes ? Is it freezing ? Did you register and receive a trial license activation ? See the steps at http://support.mokastudio.com/support/s ... activation

benoitlecallennec
Posts: 1
Joined: Thu 31. Aug 2017, 11:45

Re: Mosketch appli crash at launch

Postby benoitlecallennec » Thu 31. Aug 2017, 12:02

Hi,

if you get a popup window saying that Opencll.dll is missing, please try to update your graphics driver and see if that solves your issue.

Sorry for the inconvenience.
Best.

davee33
Posts: 9
Joined: Wed 11. Jan 2017, 15:39

Re: Mosketch appli crash at launch

Postby davee33 » Mon 4. Sep 2017, 08:19

Hi,
System Windows 7.
Well there's No error message no freezing, no registration panel. And no opencll.dll missing. And not any kind of alert. The appli just chut down.

so???? :) :) I would like to give you something to "grab", that would explain the problem, but... what?
Thank you for your kindness.

'open to any kind of solution anyway.
David.

wacom4
Posts: 165
Joined: Tue 29. Nov 2016, 09:49

Re: Mosketch appli crash at launch

Postby wacom4 » Mon 4. Sep 2017, 14:50

Did you try to contact the support of Mosketch already?
Since Wacom is not the manufacturer of this application our means are limited...

davee33
Posts: 9
Joined: Wed 11. Jan 2017, 15:39

Re: Mosketch appli crash at launch

Postby davee33 » Tue 5. Sep 2017, 12:20

Hello,
Not yet but well, you're right. i should have done it already. Thanks anyway. :) ... May be you have a link to join them?
thanks.
David.

wacom5
Posts: 1057
Joined: Tue 8. Aug 2017, 14:35

Re: Mosketch appli crash at launch

Postby wacom5 » Thu 7. Sep 2017, 06:39

Hi, here is a link to the Mosketch customer support:
https://www.mokastudio.com/contact.html
Need immediate help? Contact our Support: https://support.wacom.com


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