Hello
I am currently using mobilestudio 13. Today, wacom desktop center shows that there is no device connected. I go to the control panel--- wacom tablet properties. it says 'your device is not connected to your computer'.
I uninstall and reinstall the driver, it doesn't help.
So does anyone know what's the problem here.
Thanks
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mobilestudio 13: no device connected
Re: mobilestudio 13: no device connected
My guess is that you rebooted the computer, correct?
Which driver version do you use?
Did you run a Firmware update before this happened?
I recommend that you backup all your personal data as soon as possible. One possible troubleshooting step is to reset the device to factory defaults...
In case you want a more direct contact, please send us a ticket on http://www.wacom.com/support/contact-support
Which driver version do you use?
Did you run a Firmware update before this happened?
I recommend that you backup all your personal data as soon as possible. One possible troubleshooting step is to reset the device to factory defaults...
In case you want a more direct contact, please send us a ticket on http://www.wacom.com/support/contact-support
Re: mobilestudio 13: no device connected
wacom4 wrote:My guess is that you rebooted the computer, correct?
Which driver version do you use?
Did you run a Firmware update before this happened?
I recommend that you backup all your personal data as soon as possible. One possible troubleshooting step is to reset the device to factory defaults...
In case you want a more direct contact, please send us a ticket on http://www.wacom.com/support/contact-support
Thank you for your reply. I am currently using driver 6.3.23-1. I saw there was an update for my device and pen. So I updated and rebooted my device. Since then, the desktop center showed 'no device found'. I have submit a ticket, but no reply so far.
And I am so sorry, I wanted to reply your post at first. However, I clicked report accidentally instead. If you saw the report of your post, please know that it was my stupid mistake. T_T
Re: mobilestudio 13: no device connected
Looks as if our support team is already in contact with you? Case CAS-693832-H2Q9J1.
Is this correct?
Is this correct?
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Re: mobilestudio 13: no device connected
What was the solution to this? I have a case started with Wacom, but the first list of things to try didn't work. Unit was working fine until I updated to 6.3.24-2, now it isn't detected, and rolling back to the previous drivers didn't work either.
Re: mobilestudio 13: no device connected
@Greenoctober69: We will contact you on your ticket CAS-727815-L5T0M5.
Re: mobilestudio 13: no device connected
This just happened to me as well.
Windows 10 Pro
64 bit
16GB ram
Software Up to date
Steps I've taken:
Uninstall and re-install drivers
Uninstall and re-install drivers in safe mode.
Unplugging all non-essential USB devices and re-installing drivers
Removing all USB HID devices in Device Manager
Attempted running applications in all available compatibility modes (restarting between each change).
Windows 10 Pro
64 bit
16GB ram
Software Up to date
Steps I've taken:
Uninstall and re-install drivers
Uninstall and re-install drivers in safe mode.
Unplugging all non-essential USB devices and re-installing drivers
Removing all USB HID devices in Device Manager
Attempted running applications in all available compatibility modes (restarting between each change).
Re: mobilestudio 13: no device connected
In Wacom Desktop Center go to Backup Settings -> Reset settings. If no result, backup you important data and reset the unit to factory defaults. That is a known-working software situation and if it still fails, we have to conclude a fault in hardware. Contact Wacom Customre Care for further handling in this case.
Re: mobilestudio 13: no device connected
Hi all,
I have the same problem on Windows 7 Pro, 64 bit. When I go to the Device Manager>Wacom Tablet>Properties I get this message. [img]https://s33.postimg.org/w367z1u33/image.jpg[/img]
I know for sure the tablet is not faulty, it was working fine today before I installed a fresh system, then it was working without proper drivers installed, just without touch sensitivity. After I installed the drivers, the problem occurred.
I have the same problem on Windows 7 Pro, 64 bit. When I go to the Device Manager>Wacom Tablet>Properties I get this message. [img]https://s33.postimg.org/w367z1u33/image.jpg[/img]
I know for sure the tablet is not faulty, it was working fine today before I installed a fresh system, then it was working without proper drivers installed, just without touch sensitivity. After I installed the drivers, the problem occurred.
Re: mobilestudio 13: no device connected
Restart the system, download the driver again and install. That should help.